About this role
Joining our TUI Global Business Services (TGBS) Team, you will be part of the Global Finance Business Services' centralisation strategy, working closely with a multicultural team.
Within this role you will be involved with the Sundry Account Receivables activities, manage a dedicated portfolio of customers, and work closely with internal and external stakeholders delivering excellent service and supporting financial controls as well as providing timely, comprehensive and accurate financial information back to the business.
ABOUT OUR OFFER
- Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
- Work location: This role is based in our office in Novation City, in Sousse.
- Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
- A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
- Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
- Monitor and operate appropriate systems, processes and controls to identify and collect debt
- Initiate defined measures in accordance with service agreements and guidelines, monitor deadlines and follow-ups. Carry out individual value adjustments, prepare write-off documents, file claims, create manual invoices/credit notes
- Reconcile open client balances during the collection process, check credit balances and initiation of refunds
- Work collaboratively with the Sundry AR department and ensure invoices are delivered to the customers, providing copies when necessary.
- Maintain excellent relations with external and internal stakeholders and coordinate the posting and allocation of all receipts
- Ensure customers are set-up, by the business users, accurately and in a timely manner
- You will be involved in day-to-day investigation and resolution of queries and escalation to the Sundry AR Manager, in a timely and professional manner
- Ensure that the Internal and External Audit requirements are followed in your daily work
- Maintain strong relationships with stakeholders and customers, communicate effectively, and proactively identify and propose improvements to any issues on customer accounts as part of your role
- Undertake other adhoc activities as deemed necessary
ABOUT YOU
- Education/Studies
- Business University degree is advantageous
- Excellent level of English is mandatory, both written and verbal. German level will be highly appreciated
- Professional Experience
- Previous experience in AR department, administration, supplier or customer management
- System Knowledge
- Ability to use MS Office tools such as Word, Outlook, Excel and Teams
- ERP (enterprise resource planning) experience in SAP and would be advantageous
- Skills and Competencies
- Communication and influencing skills
- Someone with proven numeric skills and accounting acumen
- Someone with a methodical, organized approach towards the execution of the assigned tasks
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Other facts
About TUI
We’re adventure seekers. Smile givers. Impact makers.
We believe in the power of travel. It broadens horizons for our customers, and for our people too. New places to live, new roles to explore, new communities to join. It’s yours for the taking.
We’re TUI, a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
We are one of the world’s leading tourism groups counting 1200 travel agencies and online portals, five airlines with around 130 aircraft, over 400 hotels, 16 cruise liners, digital platforms for tours and activities and most importantly over 60 000 colleagues around the world. What unites us is creating moments that enrich the lives of our 21 million customers.
Beside the unforgettable experience we provide our customers, we also believe in the good that tourism can bring and we care deeply about our environmental impact. The TUI Care foundation has projects in over 30 countries worldwide, building on the potential of tourism as a global force for development. The Foundation opens up new perspectives through education and training, empowers local communities to benefit from the success of tourism and engages in the protection of nature and the environment.
At TUI we simply say “Let’s TUI it”. For us, that means creating happiness. Tackling challenges every day together, with a positive, can-do attitude, and finding solutions even for the most unexpected situations. Our teams across TUI are just as diverse as our destinations. So whether you have lots of experience or none at all. If you want to work in an office or feel best in the field. No matter if you’re an accomplished tech whizz, an aspiring entertainer, or simply in love with flying.
There’s a place for you here.
What you'll do
- The O2C Finance Agent will manage Sundry Account Receivables activities, ensuring timely collection of debts and maintaining relationships with stakeholders. Responsibilities include monitoring systems, preparing write-off documents, and resolving customer queries.
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