About this role
Join TUI Hotels & Resorts as Executive Assistant Manager, Rooms Division provides leadership and direction across all Rooms operations, including Front Office, Housekeeping, Laundry, Engineering and Guest Services.
The role is responsible for delivering exceptional guest experience, driving profitability, leading teams, and ensuring consistent quality and brand standards.
ABOUT THE OFFER
- Permanent contract with competitive salary and benefits.
- Accommodation provided on-site with full board in the main restaurant.
- Annual return airfare every 12 working months for expatriates.
- Access to TUI Learning Hub, language lessons and continuous development.
- Career opportunities within a leading international tourism group.
ABOUT THE JOB
- Lead and oversee all Rooms Division operations to ensure operational excellence and guest satisfaction.
- Drive and monitor daily quality processes, guest feedback analysis and service recovery.
- Partner with the General Manager to implement operational policies, budgets and performance targets.
- Lead, coach and develop department heads and teams through effective communication and performance management.
- Optimise staffing, cost control, inventory and payroll in line with occupancy and business needs.
- Manage complex guest issues professionally, ensuring timely and effective resolution.
- Ensure compliance with health, safety, security and emergency procedures across the Rooms Division.
ABOUT YOU
- Minimum 10 years’ hotel experience, including at least 5 years in a Rooms Division managerial role.
- Degree or diploma from a reputable hotel or hospitality school preferred.
- Proven experience across multiple Rooms Division functions within resort or hotel operations.
- Strong leadership, communication and people development skills.
- Solid financial acumen with experience in budgeting, forecasting and cost control.
- Guest-focused with excellent problem-solving and decision-making abilities.
- Experience with Property Management Systems (Opera preferred).
- Resilient, flexible and comfortable working in a fast-paced, high-volume resort environment.
- International experience within five-star or luxury hotels is an advantage.
As part of the world’s leading tourism group, TUI creates unforgettable holiday experiences for millions of guests worldwide.
We value diversity and encourage individuality; your uniqueness helps shape the future of travel.
#TUIJobs #TUIBlueHotels #TUIBlueCareers #TUIBLUE
Other facts
About TUI
We’re adventure seekers. Smile givers. Impact makers.
We believe in the power of travel. It broadens horizons for our customers, and for our people too. New places to live, new roles to explore, new communities to join. It’s yours for the taking.
We’re TUI, a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
We are one of the world’s leading tourism groups counting 1200 travel agencies and online portals, five airlines with around 130 aircraft, over 400 hotels, 16 cruise liners, digital platforms for tours and activities and most importantly over 60 000 colleagues around the world. What unites us is creating moments that enrich the lives of our 21 million customers.
Beside the unforgettable experience we provide our customers, we also believe in the good that tourism can bring and we care deeply about our environmental impact. The TUI Care foundation has projects in over 30 countries worldwide, building on the potential of tourism as a global force for development. The Foundation opens up new perspectives through education and training, empowers local communities to benefit from the success of tourism and engages in the protection of nature and the environment.
At TUI we simply say “Let’s TUI it”. For us, that means creating happiness. Tackling challenges every day together, with a positive, can-do attitude, and finding solutions even for the most unexpected situations. Our teams across TUI are just as diverse as our destinations. So whether you have lots of experience or none at all. If you want to work in an office or feel best in the field. No matter if you’re an accomplished tech whizz, an aspiring entertainer, or simply in love with flying.
There’s a place for you here.
What you'll do
- Lead and oversee all Rooms Division operations to ensure operational excellence and guest satisfaction. Manage complex guest issues and ensure compliance with health, safety, security, and emergency procedures.
Ready to join TUI?
Take the next step in your career journey