It takes a lot of very smart, hard-working and talented people to provide the level of care that we give to our patients. Tufts Medical Center is an internationally respected academic medical center and we pride ourselves not only on the sophistication of the care we deliver, but the compassionate way in which we provide it. And that starts with our employees.
 

Under the supervisor, this position would perform a variety of functions within the General Receiving Services department (Linen, Mailroom, Loading Dock and Patient Care Equipment). This position plays an important role in the hospital’s general service processes to ensure timely, efficient supply and equipment services supporting patient needs and the patient experience. Services may include but not limited to delivery and pick-up of General Service supplies throughout the hospital campus. Also required is the continuous flexibility and back up functions to assist with responding to variations in patient volume and continually maximize efficient delivery and use of resources.
 

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

• Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working group’s achievement of goals, and to help foster a positive work environment.
• Assigned rounds for pick-ups and par levels of medical equipment, linen, and mail.
• Ensuring that all areas are clean clear and stocked neatly with their daily supply.
• Flexible to be cross trained in four areas to ensure smooth patient service and be able to flex when there is a priority need in a service area.
• To assist in workflow efficiency, will be expected to document all activities in department database
• Conducts inventory of stocked and stored items that is area specific.
• Performs other similar and related duties as required or directed
   

Area Specific Responsibilities:

• Linen:
  • Responsible for ensuring that linen is flowing to patient areas. This includes receiving linen from vendor, distribution and restocking of clean linen via linen carts, picking up soiled/dirty linen carts and emptying linen chutes.
• Mailroom:
  • Receives incoming mail, sorts, and distributes; prepares outgoing mail items and may utilize Pitney Bowes mail equipment
  • Interacts with US postal workers to accept regular and certified mail
• Loading Dock:
  • Receives, distributes packages to areas of need ensuring proper handling.
  • Utilizes Arrival tracking system to confirm delivery of received items.
• Patient Care Equipment:
  • Repair test and inspect all identified patient related equipment in the stored area such as beds, wheelchairs, stretchers addressograph etc.
  • Handling and distribution of medical equipment, supplies/linen, mail and packages to areas of need.
  • Performs routine code cart updates to ensure safety compliance of supply expirations dates.
     

AGE SPECIFIC COMPETENCIES:

• Possesses and applies the skills and knowledge necessary to provide care to patients, with consideration of aging processes, human development stages and cultural patterns in each step of the care process. This includes:
• Knowledge of growth and development
• Ability to interpret age specific data and response to care
• Provide age specific communication
   

JOB KNOWLEDGE AND SKILLS:

• Ability to read and write in English. Ability to understand both written and verbal instruction and provide follow through on instructions.
• Computer and keyboard skills are required for basic data entry.
• Knowledge of computer systems and software with an ability to learn and retain new applications. TMS and Arrival training would be provided for each area up to a period of six months.
• Familiarity with a wide variety of medical equipment/supplies and their intended uses.
• Communication and interpersonal skills must be sufficient to develop effective relationships and interaction with patients, families, staff, and vendors.
• Ability to use basic hand tools, power tools, box cutters, test equipment, machinery.
• Interpersonal skills and abilities necessary to maintain accurate inventory to ensure the delivery and repair of equipment is completed
   

EDUCATION:

• Level of knowledge generally obtained through completion of a high school diploma or equivalent.
   

EXPERIENCE:

• An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
   

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Work is in a hospital setting.
• Physical ability to stand, walk and bend the majority of the shift. Physical ability to lift medium weight (60 lbs.) and push 250 lbs on wheels (40% of the shift).
• Occasional stress and pressure caused by multiple simultaneous demands.
• Occasional exposure to infectious disease and sharps.
• Occasional requests to change work areas to cover another priority area to meet patient needs.
• Flexibility and availability to work alternate shifts and days to meet patient business needs is required.
• Frequent contact with patients, families, visitors, nurses, and other department staff.
• Using protective attire when working with soiled linen and potentially unclean patient equipment hazardous materials.
• May require certification for hydraulic lift carts.