Job Overview

The RN Inbound Coordinator directs the campus destination of patients arriving to the Emergency Department (ED) via ambulance, nursing facilities, and physician office practices/Urgent Care clinics. The goal is to ensure patients are directed to the appropriate campus based on services needed, acuity levels, volumes and wait times. 

Location: Main Campus, Emergency Room

Hours: Part-Time 24 Hours, Day Shift

Job Description

Minimum Qualifications:
1. Massachusetts RN Licensure.

2. 3 Years of Emergency Department RN Experience.

3. Current Basic Life Support (BLS) Certification.

Preferred Qualifications:
1. Bachelor of Science in Nursing (BSN).

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned.

1. Manages inbound calls from local private ambulance services and fire department ambulance services when transporting priority patients to the ED. 

2. Monitors calls via a CMED radio for priority patients. 

3. Utilizes designated systems to direct incoming traffic.

4. Directs the incoming ambulances, SNF and physician referrals to the appropriate campus with the best ability to promptly evaluate and provide services to the patient.

5. Assists with the scheduling, managing, and transporting of patients being discharged or transferred from the hospital campus.

6. Assists with the scheduling of A-10, BH-1, and MIH services.

7. Exceeds expectations for experience of callers in all communication methods (verbal or written).

8. Participates in performance improvement projects.

9. Communicates and coordinates effectively with other disciplines such as Communications Specialists, Charge Nurses, and ED Providers.

10. May be required to perform independent clinical assessments.

About Lowell General

For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a four-time Magnet®-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

About Tufts Medicine

A healthcare system that works Tufts Medicine is more than a health system — we’re a community that empowers people to live their best lives by reimagining healthcare, advancing knowledge and pioneering discovery. Every team member plays an integral role in realizing our vision of creating the most equitable and frictionless healthcare experience in the world. Here, you’ll join an enthusiastic community that champions your growth and receive generous benefits to support you and your family’s well-being.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range: