Inside Sales Representative

<p>Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country.</p> <p>As part of Tucows (NASDAQ:TCX, TSX:TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us.&nbsp;</p> <p>The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!</p> <h2><strong>About the Role</strong></h2> <p>Our Inside Sales Representatives are the first point of contact for potential customers interested in our high-speed internet services, mobile services, and value-added services. Customers typically reach out via inbound phone calls or online chats to inquire about setting up new service, request information on plans, pricing, and features.. In this role, you will confidently build rapport with consumers, explain how our internet, mobile, and value-added services can benefit them, and guide them through the sign-up process, ensuring their needs are met while providing a high level of customer service.</p> <p>We're looking for a self-motivated and goal-oriented individual who thrives in a fast-paced, customer-focused environment. This role is more than just hitting sales numbers—it’s about educating, connecting, and creating a positive first impression of our brand. Your conversations will directly shape how potential customers perceive us.</p> <h2><strong>Responsibilities</strong></h2> <ul> <li><strong>Achieve sales quota:</strong> Consistently meet or exceed monthly sales goals and performance metrics through effective inbound sales techniques and proactive follow-ups.<br><br></li> <li><strong>Deliver exceptional service:</strong> Provide an extraordinary customer experience in every interaction, addressing questions and concerns with a friendly and helpful attitude so that customers feel valued and well-informed.<br><br></li> <li><strong>Respond to inbound inquiries:</strong> Promptly answer incoming calls and live chats from consumers seeking internet service, providing clear information about our products, pricing, promotions, and installation processes.<br><br></li> <li><strong>Place orders and schedule installations:</strong> Assist customers in selecting the right internet (and optional mobile) plans, place their orders, and coordinate installation appointments or service activations.<br><br></li> <li><strong>Update customer records:</strong> Thoroughly update lead status, customer records, and interaction notes in our CRM after each contact.<br><br></li> <li><strong>Follow up on leads:</strong> Make outbound follow-up calls and/or send emails to sales leads (prospective customers who have expressed interest), answer any additional questions, and encourage them to sign up for our services.<br><br></li> <li><strong>Continuous learning:</strong> Maintain up-to-date product knowledge of our internet, mobile, and value-added service offerings and continuously improve your sales skills and industry knowledge to better serve customers.</li> </ul> <h2><strong>Skills &amp; Qualifications</strong></h2> <ul> <li><strong>Experience:</strong>&nbsp; &nbsp; At least 2 years of experience in an inside sales or similar customer-facing sales role (experience in telecommunications, retail, or B2B sales is preferred).</li> <li><strong>Proven Track Record:</strong>&nbsp; &nbsp; Demonstrated success in meeting or exceeding sales targets or quotas in previous positions.</li> <li><strong>Education:</strong>&nbsp; &nbsp; High school diploma or equivalent is required. Post-secondary education in Business, Marketing, Communications, or a related field is an asset, but not mandatory if you have relevant sales experience.</li> <li><strong>Communication Skills:</strong>&nbsp; &nbsp; Excellent interpersonal, verbal, and written communication skills, with an ability to clearly convey product information and value to customers.</li> <li><strong>Analytical &amp; Problem-Solving:</strong>&nbsp; &nbsp; Detail-oriented with strong analytical and problem-solving abilities, and a proactive “get things done” approach to overcoming challenges.</li> <li><strong>Adaptability:</strong>&nbsp; &nbsp; Able to think on your feet and adjust your communication style to different customers and situations, thriving in a dynamic environment.</li> <li><strong>Customer Focus:</strong>&nbsp; &nbsp; A customer-centric attitude with a passion for delivering exceptional service and ensuring a positive experience for every client.</li> <li><strong>Accountability:</strong>&nbsp; &nbsp; High level of accountability and personal drive, evidenced by consistent follow-through on leads/tasks and a reliable, results-driven work ethic.</li> <li><strong>Technical Proficiency:</strong>&nbsp; &nbsp; Tech-savvy and comfortable using CRMs and similar software; experience with tools like Amazon Connect (Cases), HubSpot, and Google Workspace (G-Suite) is a plus.</li> <li><strong>Teamwork:</strong> A collaborative team player who can work effectively with colleagues and is open to coaching and feedback to continuously improve.</li> </ul> <h2><strong>Work Environment</strong></h2> <ul> <li><strong>Location:</strong> This is a full-time <strong>remote</strong> position. Candidates must be based in North America and able to work Eastern Time Zone hours.<br><br></li> <li><strong>Schedule:</strong> Monday to Friday, with general working hours falling between 8:00 AM – 8:00 PM EST. You will typically work an <strong>8-hour shift</strong> within this window (for example, 8am–4pm or 12pm–8pm ET), though shift assignments may vary.<br><br></li> <li><strong>Home Office:</strong> You will work from a home office setting. A reliable high-speed internet connection and a quiet, distraction-free workspace are required to handle customer calls and online chats effectively.<br><br></li> <li><strong>Tools:</strong> All necessary software and tools will be provided; you will use CRM’s (such as Amazon Connect/Cases and HubSpot) as well as G-Suite/Google Workspace applications for communication and record-keeping on a daily basis.</li> </ul> <p>The hourly base pay for this position is based on an annualized range of&nbsp;<strong>$44,000-$48,000 USD</strong> for U.S. residents or <strong>$<span class="collapsed-field-text">42,000-$45,000</span> CAD</strong> for Canadian residents. Compensation for candidates located in other countries may vary. In addition to base hourly pay, this role is eligible for commission, which is variable and dependent on individual performance and other factors. Typical commission while meeting expectations of on target earnings is $12k, with potential for upside based on individual sales performance.</p> <p>Actual compensation may vary based on a number of factors including, but not limited to, location, experience, skills, and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits.&nbsp;</p> <p>Tucows and its subsidiaries participate in the E-verify program for all US employees.</p> <p>Want to know more about what we stand for? At Ting and Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.</p> <p>We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.</p> <p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.</p> <p>Learn more about Tucows, our businesses, culture and employee benefits on our site<a href="https://tucows.com/"> here</a>.&nbsp;</p>