About this role
At TTI, people come for the opportunity and stay for the culture!
Customer Service RepresentativeTechtronic Industries Inc. | Milwaukee®
Full-Time | Permanent | Coquitlam, BC (Canada)| E1
Job Description:
About TTI Canada
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee® we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.
With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.
Job Description
We are looking for an enthusiastic and experienced individual to fill the role of Customer Service Representative at our Milwaukee Tool Factory Service Centre.
The Customer Service Representative will be responsible for delivering best in class service to all our customers both internally and externally.
A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.
What You Will Do
Deliver best-in-class service to our customers
Perform counter procedures including answering phones, placing orders, logging in tools, completing inventory counts, and assisting walk-in customer traffic
Maintain monetary transactions, record maintenance, and assist with inventories as required.
Prioritize in-branch repairs
Conduct warranty assessments and instant tool replacements
Showroom merchandising and stock replenishment
Continuously develop and maintain strong product knowledge
What You Will Bring
Must possess effective business communication skills, initiative, and organizational skills
Outgoing – excels in end-user engagement and conflict resolutions
Strong computer skills
Strong attention to detail and ability to stay organized
Team-oriented and capable of working independently
Experience with electric tools is a strong asset
High school diploma
What You Will Get
Competitive base salary starting at $46,000
Health Benefits Coverage, including $500 annual Wellness Program
Registered Retirement Savings Plan with Employer Matching Contributions
Paid time off and employee discount programs
Employee recognition and incentive programs, plus award-winning culture!
Location: 3A Burbidge St, Coquitlam, BC V3K 7B2
Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.
Other facts
About TTI, Inc.
Techtronic Industries – Powerful Brands, Innovative Products, Exceptional People
Techtronic Industries (TTI) is a world-class leader in power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance.
TTI’s powerful brand portfolio includes MILWAUKEE, RYOBI, AEG, HART, KANGO, HOOVER, ORECK, VAX — recognized worldwide for their deep heritage and innovative product platforms of superior quality. The company maintains a global manufacturing and product development footprint, with record world-wide revenue of US$13.2 billion and over 48,000 employees in 2021.
Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique, dynamic, decision-making process supports our development of superior products that meet high customer expectations. We view our winning culture as a competitive advantage that powers our growth. Join us as we make innovative concepts a reality.
What you'll do
- The Customer Service Representative will deliver best-in-class service to customers, perform counter procedures, and assist with inventory management. Responsibilities also include conducting warranty assessments and maintaining strong product knowledge.
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