Summary
Location
Chicago
Type
full-time
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About this role
As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?
The Software Support Engineer would be a part of the TRUMPF software group that focuses on Industry 4.0 software solutions for the next generation smart factory. The team is responsible to detail, implement and fully support TRUMPF supported CAD CAM MES programming software solutions for customers. Around 30% Travel to customer site in USA, Mexico, and Canada.
Principle Duties & Responsibilities
- Support customers in Metamation and TRUMPF FLUX sheet metal programming software.
- Implement & update software solutions at customer sites and provide customer training
- Assess process value chain and adapt TRUMPF / Metamation software to customer needs.
- Support customers with questions and troubleshooting over phone, web & email.
- Provide software support for in house production at TRUMPF smart factory
- Serve as key contact & manage customer projects
- Travel for projects in USA, Canada and Mexico.
Experience
Experience with CAD/CAM programming software for machine tools. Experience in TRUMPF & Metamation software products. Thorough experience in Project Management. Excellent communication skills, as well as telephone etiquette. Ability to communicate patiently and diplomatically is mandatory. Must have a professional customer service attitude. Ability to work both independently and in a team environment.
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at [email protected]. This contact information is for accommodation requests only and can not be used to inquire about the status of application.
Other facts
About TRUMPF
TRUMPF - Unlocking technological worlds for generations to come
TRUMPF was founded in 1923 as a series of mechanical workshops, and has since developed into one of the world's leading companies for machine tools, laser technology, and electronics for industrial applications.
Imprint: http://www.trumpf.com/s/impressum
What you'll do
- The Software Support Engineer will support customers using Metamation and TRUMPF FLUX sheet metal programming software, which includes implementation, updates, and training at customer sites. This role also involves troubleshooting customer issues via phone, web, and email, and supporting in-house production at the TRUMPF smart factory.
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