SERVICE MANAGER - Lincoln
full-time•Lincoln
About this role
Job Details
Level: Management
Job Location: NE Lincoln - Lincoln, NE 68517
Position Type: Full Time
Education Level: None
Job Shift: Day Shift
- Project a positive, helpful and professional attitude to our customer. Meet or exceed the customer expectation of repair at all times.
- Review daily operating control report.
- Maintain a daily control sheet of repair orders for reference.
- Review open repair order report weekly.
- Comply with all safety requirements set forth.
- Hire and dismiss service department personnel as required.
- Maintain the proper level of personnel to achieve customer satisfaction and company labor sales objectives.
- Define training needs for each individual and maintain training files of each individual.
- Hold bi-weekly service meetings with all service personnel, review all bulletins and updates from OEM's, solicit any service problems from employees' which are company related.
- Perform yearly evaluations one on one with each service employee.
- Produce a profitable department and control expenses.
- Review monthly financial statements to measure the results and control of your department.
Qualifications
- Strong communication skills and the ability to translate customer needs to workable technician orders
- Basic knowledge of computer programs including word processing and database tools
- Organizational skills including the ability to manage personnel, financials and meet with customers and ensure that work is done properly
- Exceptional customer service skills based on experience
What you'll do
- The Service Manager is responsible for maintaining customer satisfaction by overseeing repair orders and managing service department personnel. They will also produce a profitable department while controlling expenses and reviewing financial statements.
About TRUCK CENTER COMPANIES
Truck Center Companies (TCC) is one of the largest Freightliner/Western Star truck dealerships in the United States with locations in 18 cities throughout Nebraska, Kansas, Iowa and Minnesota. In business since 1975, Truck Center Companies is driven by owner Trey Mytty to deliver consistent, trusted service to its customers.
Our product line features Freightliner, Western Star, Isuzu, Thomas Built Buses, Stoughton Trailers, Sidump’r trailers, and Ottawa trucks. TCC also provides parts and service, full maintenance, breakdown management, fleet management, leasing and rental-- and even has onsite body shops at three of its locations. With $15 million in parts inventory and Elite Support certifications, you can count on us to get you into the truck you need, on the road, and keep you rolling.
Over 1,000 employees strong, and growing, TCC provides a stable work environment and exceptional benefits that workers stay for. We take pride in the fact that in over 50 years in business we’ve never had to decrease our workforce. A state-of-the-art, onsite training center assures our diesel techs have the training and certifications to be among the best in the field. From sales to service, administration to diesel repair, if you’ve got the right skills we’ve got a position for you.
Visit TruckCenterCompanies.com for more information.
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Frequently Asked Questions
What does a SERVICE MANAGER - Lincoln do at TRUCK CENTER COMPANIES?
As a SERVICE MANAGER - Lincoln at TRUCK CENTER COMPANIES, you will: the Service Manager is responsible for maintaining customer satisfaction by overseeing repair orders and managing service department personnel. They will also produce a profitable department while controlling expenses and reviewing financial statements..
Is the SERVICE MANAGER - Lincoln position at TRUCK CENTER COMPANIES remote?
The SERVICE MANAGER - Lincoln position at TRUCK CENTER COMPANIES is based in Lincoln, Nebraska, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the SERVICE MANAGER - Lincoln position at TRUCK CENTER COMPANIES?
You can apply for the SERVICE MANAGER - Lincoln position at TRUCK CENTER COMPANIESdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.