full-timePlymouth

Summary

Location

Plymouth

Type

full-time

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About this role

 
 

Troy Design and Manufacturing is a wholly owned subsidiary of Ford Motor Company. At TDM, we use 21st Century manufacturing processes such as 3D design and printing, laser cutting, and automation for prototype and low volume manufacturing of components of current and future Ford vehicles. At our Chicago modification center facility, we do state of the art vehicle modifications for multiple police interceptor platforms. 

We partnered with the UAW to provide our employees with competitive wages, exceptional benefits, and the opportunity to work across the wide spectrum of challenging career opportunities.

Position Description:


Diagnose, trouble-shoot and resolve technical and end-user problems in a customer service oriented environment. Install, maintain and support software, hardware and peripherals running on local and wide area networks. Provide administrative support as required. Must be able to adapt and work well in a strict and secure operating environment. 

*Afternoon Shift

Duties and Responsibilities:

  • Respond to telephone, e-Mail, and Help Desk initiated requests for technical support, with follow-up trouble-shooting, research, and resolution within departmental SLA’s.
  • Log and track issues using a Help Desk database, and maintain history records and related problem documentation in an online knowledge base.
  • Deploy, install, and test computer hardware, software, and peripherals using a documented process.
  • Monitor and execute data transmittal requests, customer follow-up with any transmittal errors or issues.
  • Track and maintain departmental assets and report out in a quarterly metric.
Qualifications:


Minimum:

  • Skill level associate with 1-2 years college course work in Business, Information Technology or related fields, and 5 years hands on experience in same or similar position or its equivalent.
  • Proven ability to resolve problems efficiently, recognizing customers' competence levels and their priority, and able to approach each level appropriately.
  • Superior working knowledge of Windows O/S and Microsoft business applications.
  • Good understanding of networking fundamentals, and computer hardware and peripherals.
  • Formal training in Windows O/S Administration.
  • Effective written and verbal communication skills

Preferred:

  • Certification as a Microsoft Certified IT Professional (MCITP)
  • Certification as a Microsoft Office Specialist (MOS)
  • Skill level normally associated with an Associates or Bachelor’s Degree in Computer Science or related fields and 5-7 years of experience within the Information Technologies field.

Benefits: 

  • Medical, Dental and Vision Insurance
  • 401K Match
  • Paid time off
  • HSA and FSA
  • Long- and Short-Term Disability
  • Life Insurance

Other facts

Tech stack
Technical Support,Troubleshooting,Customer Service,Software Installation,Hardware Support,Networking Fundamentals,Windows O/S,Microsoft Applications,Communication Skills,Help Desk Database,Problem Documentation,Data Transmittal,Asset Tracking,Microsoft Certified IT Professional,Microsoft Office Specialist,Computer Science

About Troy Design Manufacturing Company

Troy Design & Manufacturing is a wholly owned subsidiary of Ford Motor Company. Our Company not only provides a competitive wage and benefit package but also provides an opportunity to work across a wide spectrum of challenging projects. We encourage you to learn about our company’s history, culture, product leadership and vision. Check out our website @ www.troydm.com
Contact us for more information:

Team size: 501-1,000 employees
LinkedIn: Visit
Industry: Motor Vehicle Manufacturing

What you'll do

  • Diagnose and resolve technical and end-user problems in a customer service environment. Install, maintain, and support software, hardware, and peripherals on local and wide area networks.

Ready to join Troy Design Manufacturing Company?

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Frequently Asked Questions

What does a Tech Support Spec 2 do at Troy Design Manufacturing Company?

As a Tech Support Spec 2 at Troy Design Manufacturing Company, you will: diagnose and resolve technical and end-user problems in a customer service environment. Install, maintain, and support software, hardware, and peripherals on local and wide area networks..

Why join Troy Design Manufacturing Company as a Tech Support Spec 2?

Troy Design Manufacturing Company is a leading Motor Vehicle Manufacturing company.

Is the Tech Support Spec 2 position at Troy Design Manufacturing Company remote?

The Tech Support Spec 2 position at Troy Design Manufacturing Company is based in Plymouth, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Tech Support Spec 2 position at Troy Design Manufacturing Company?

You can apply for the Tech Support Spec 2 position at Troy Design Manufacturing Company directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Troy Design Manufacturing Company on their website.