Fire Testing Department Administrator

The Testing Department Administrator provides friendly and helpful service to both internal staff and external customers. This role supports the Testing team and acts as the main point of contact between customers and the Testing Department. The Administrator handles the department’s daily administrative tasks, including customer communication, managing data, supporting and processing testing agreements, and preparing reports when needed. Key responsibilities include processing and managing testing orders, helping develop and follow policies and procedures, handling billing, and managing the service board.

Essential Functions:

• Communicates regularly with internal staff and external customers. Responds to phone calls, emails, and system requests every day.
• Manages time well to meet goals and deadlines. Keeps assigned tickets updated in the company CRM system.
• Coordinates department activities to ensure work is efficient and follows company policies.
• Provides administrative support to Account Executives, Lead Testing Technicians, and Department Management. Helps with testing contracts and renewals to make sure coverage does not expire.
• Sets up customers, vendors, and subcontractors by collecting required forms and agreements and entering them into the CRM system.
• Keeps department service boards accurate and up to date so team members have current information.
• Helps manage the department’s testing schedule by reviewing the calendar, updating and assigning tickets, and communicating schedules to customers and technicians.
• Acts as a main contact for customers, completing follow-up calls to ensure services meet agreement requirements and quality standards, and continuously looks for ways to improve the customer experience.
• Works closely with billing and collections staff to support timely and professional communication, assist with documentation or corrections, and record all actions and communications in the CRM system.

Position Requirements:

• At least two years of experience in an administrative support role
• Proficient in Microsoft Office and Adobe Acrobat
• High school diploma or equivalent
• Reliable, punctual, and maintains consistent attendance

Physical Demands & Work Environment:

• Ability to make repetitive movements (motions) of the wrists, hands, and/or fingers, daily
• Ability to walk, bend, stoop, hear, and speak, daily
• Move/Transport items weighing 20 pounds, occasionally
• Stand or Sit for long periods (4+ hours), daily
• Work is performed in an office environment

At TRL Systems, we've been keeping people and their property safe for over 42 years. As an integrator of Fire Alarm, Nurse Call, and Security systems, everything we do has the potential to save lives and you get to be a part of that. Your role is important and here’s what you can expect as a member of our TRL Team:

1. Comprehensive Benefits Package: Medical insurance, dental insurance, life insurance, 401k plan, paid holidays, Paid Time Off
2. Employee Merit and Longevity Awards: Merit rewards that you can use to get items such as branded apparel, video game consoles, headphones and more and longevity awards like golfing gear, purses, BBQs, and watches just to name a few
3. Company Sponsored Events: Family-friendly events with food, games and prizes
4. Training and Development: Classes available to develop you personally and professionally to help you be the best version of you possible!
5. Career Advancement: We want to partner with you to build a long and successful career at TRL and will help you realize your potential

TRL Systems, Inc. conducts pre-employment drug screening in accordance with Federal Contractor regulations and background checks in accordance with State and local regulations. In addition to having many clients (hospitals, schools, etc.) who require background checks, as a federal contractor TRL is also required to complete a background check for any employee who may work on a federal contract in any capacity. For any position that drives a Company vehicle, our insurance carrier requires criteria to be met and therefore will be a condition of employment.
 
TRL Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. TRL’s employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, physical or mental disability, sexual orientation, gender identity, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.

The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all California locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and/or training.