About this role
We are looking for an experienced Customer Success Manager for LATAM to manage B2B clients in a fast-paced EdTech environment.
This role combines client relationship management, onboarding coordination, and cross-functional collaboration. You will be the primary point of contact for clients, ensuring exceptional service delivery, seamless learning experiences, and measurable business outcomes.
The role is hands-on and execution-focused, with a strong emphasis on bilingual communication (English/Spanish), operational excellence, and proactive problem-solving.
What you will do
- Serve as the primary point of contact for B2B clients, managing relationships and ensuring proactive communication throughout the customer journey
- Execute comprehensive onboarding processes, guiding new clients through the platform and driving immediate value realization
- Coordinate all guidance roles (experts, technical support, tutors, reviewers) to deliver a seamless learning experience
- Collaborate with Sales, Product, and Technical Support teams to resolve issues quickly and ensure smooth service delivery
- Monitor client engagement, usage data, and key performance metrics to identify trends and optimize customer experience
- Conduct regular check-ins and feedback sessions to drive continuous improvement
- Create presentations, reports, and visual content using Miro, Figma, Canva, and Google Suites
- Manage multi-channel communication across Slack, WhatsApp, and email
- Implement customer success strategies focused on retention, satisfaction, and client growth
Requirements
- 2+ years of proven experience in Customer Success, Account Management, or a similar customer-facing role in a B2B environment
- Fluent in English and Spanish (written & spoken)
- Strong operational and organizational skills with ability to execute detailed strategies
- Excellent communication and stakeholder management skills
- Ability to manage multiple clients, tasks, and priorities simultaneously
- Proactive and solution-oriented mindset with focus on client satisfaction
- Detail-oriented, reliable, and comfortable owning outcomes
- You enjoy working with clients, solving problems, and driving engagement
- Proficiency with collaboration tools like Miro, Figma, Canva, and Google Suites
- Comfortable managing multi-channel communication (Slack, WhatsApp, email)
Nice-to-have
- Experience in EdTech or tech industries
- Background in process building and continuous improvement initiatives
- Project management or team leadership experience
- Experience with CRM or Customer Success platforms
What we can offer you
- 100% remote collaboration.
- Compensation: 2000-2500 USD per month
- Flexible working hours.
- Professional development in the international team.
- A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless.
- Diverse and tight-knit team spread out across the US, LatAm, and more!
Other facts
About TripleTen
Nebius builds infrastructure for the age of AI.
Built on large-scale GPU clusters deployed across Europe and the US, Nebius’s full-stack AI cloud platform combines the scale, flexibility and reliability of a hyperscaler with the power and performance of a supercomputer.
We serve a fast-growing ecosystem of AI innovators of all sizes — from startups to research institutes to enterprises — across sectors including healthcare and life sciences, robotics, finance and entertainment, as well as national AI programs.
Led by Arkady Volozh, the visionary entrepreneur and founder of Yandex, Nebius is built around the talents of hundreds of engineers with deep expertise in building world-class tech infrastructure, as well as an in-house AI R&D team.
Headquartered in Amsterdam and listed on Nasdaq (NBIS), Nebius has a global footprint, with hubs across Europe, North America and the Middle East.
As well as our core AI infrastructure business, Nebius Group includes other companies growing under distinctive individual brands:
🚖 Avride develops autonomous cars and delivery robots for sectors such as ride-hailing, logistics, e-commerce, and food and grocery delivery.
📚 TripleTen is a leading edtech platform, specializing in reskilling and upskilling individuals for successful careers in tech.
We also own equity stakes in companies including ClickHouse and Toloka.
What you'll do
- The Customer Success Manager will serve as the primary point of contact for B2B clients, managing relationships and ensuring proactive communication throughout the customer journey. They will execute onboarding processes and collaborate with various teams to deliver a seamless learning experience.
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