Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus: 

Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. 

Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. 

Responsible for distribution of analytical reports.  

Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. 

Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Data Management & Analysis: 

Research & compiles information to support ad-hoc operational projects & initiatives. 

Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. 

Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts. 

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. 

Functional Role

• Supports customer relations, physician relations, patient care & hospital business services by performing administrative & scheduling for multiple areas. Specialist I Responsible for pre-registration, scheduling, electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility.

• Handles complex scheduled events, including high dollar testing, associated studies & those with study specific instructions & communicates effectively to service delivery areas to maximize patient flow & customer service.

• Begins the overall patient experience & initiate the billing process for any services provided by the hospital

Minimum Qualifications

High School Diploma or equivalent.

Two (2) to Five (5) years' experience in area of expertise such as scheduling, financial clearance, or patient access.

National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Must be proficient in the use of Patient Registration/Patient Accounting systems & related software systems.

Additional Qualifications (nice to have)

Associate's degree, preferred.

Comprehensive knowledge of scheduling with mastery in at least three (3) or more modalities & insurance verification processes with three (3) years scheduling experience in an acute care setting.

Experience in complex facility based ancillary testing across multiple facilities/states.

Strong knowledge of third-party & government payer billing & reimbursement guidelines as well as department performance standards & policies & procedures.