Senior Site Reliability Engineer

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. 

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. 

JOB SUMMARY

This position will be responsible for supporting TriNet's mission critical platforms by identifying and driving improvements in infrastructure & system reliability, performance, high availability, observability, and overall stability of the platform by leveraging the key SRE foundational principles such as operations as code, removing toil, as well as fail fast through proactive monitoring.

Essential Duties/Responsibilites

• Ability to debug and optimize code written by others and automate routine tasks to improve operational efficiency. – 30%
• Incorporates Observability as part of day-to-day operations. – 10%
• Guides reliability practices through activities including architecture reviews, code reviews, capacity/scaling planning, security vulnerability remediations – 25%
• Evaluate software versions of the tech stacks and implement upgrades to remediate vulnerabilities, improve security posture, and avail the latest enhancements/features. – 10%
• Conducts, coordinates, and oversees post-incident Root Cause Analysis / Reviews. – 15%
• Participates in on-call rotation for the services owned by the team, effectively triaging and resolving production and development issues. – 5%
• Code level debugging on issues escalated to the team. – 5%
• Creates and updates runbooks and scripts for Tier I/Tier II Operations teams.
• Performs other duties as assigned
• Complies with all policies and standards

QUALIFICATIONS

Education

• Bachelor's Degree or equivalent experience preferred

Work Experience

• Typically 5+ years experience in Site Reliability Engineering, infrastructure management, or a related field- required
• Typically 3+ years of experience in public cloud (AWS, Azure etc), and container technologies- preferred
• Typically 3+ years of experience in Java, Python, or other major programming languages- preferred

Licenses and Certifications

• Cloud Architect Certifications (AWS preferred)- preferred
• Kubernetes Certifications- preferred

Knowledge, Skills and Abilities

• Technical proficiency: Hands-on experience with Ansible or Terraform and building services in AWS, Git, fundamental understanding of in-memory data stores such as Redis, Memcached
• Deep understanding of REST APIs: Fundamental understanding of REST APIs
• Hands on experience with container technologies such as Docker, Kubernetes
• Knowledge of various network protocols like IPv4/6 TCP/IP, FTP, SMTP, UDP, SSL and HTTP/HTTPS
• Practical understanding of messaging technologies such as ActiveMQ, RabbitMQ etc
• Ability to leverage monitoring / logging analytics tools such as Prometheus, Grafana, Splunk and AppDynamics
• Ability to architect applications & solutions that are Highly Available, Scalable and Highly fault tolerant
• A problem solver mindset

Work Environment:

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
• This position is 100% in office.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.