About this role
The Technical Customer Support role is crucial for providing high-level technical assistance to end-users, field engineers, technicians, and product support personnel. This role involves diagnosing, troubleshooting, repairing, and debugging complex sophisticated software, and networked and/or wireless systems. You will be a key player in addressing issues where primary product support has not resolved software problems. Additionally, you will contribute to product improvement by reporting design, reliability, and maintenance issues.
As a Technical Customer Support Professional, you will serve as a vital liaison between our dealers/customers, Global Support and Trimble, providing enterprise-level support for our products and services. Your role will involve answering customer inquiries, resolving issues, coordinating escalation procedures, and contributing to the delivery of support, training, and other related processes. This position is crucial for maintaining high customer satisfaction and ensuring the effective use of our applications. This job role requires the individual to work in different shifts including night shifts.
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
If you need assistance or would like to request an accommodation in connection with the application process, please contact [email protected].
Other facts
About Trimble Inc.
At Transporeon, a Trimble company, our mission is to bring transportation in sync with the world. We power the largest global freight network of more than 1,400 shippers and retailers and more than 150,000 carriers and logistics service providers. Every day they execute more than 110,000 transports on our platform and book more than 100,00 dock appointments for loading and unloading. In the course of one year, roughly €55bn in freight is being processed on our platform.
Our leading transportation management platform connects all actors along the supply chain. It facilitates collaboration between the different parties, helps to automate manual processes and provides valuable real-time insights. The modular Application Hubs solve specific logistics challenges and range from freight sourcing over transport execution and dock and yard management to freight audit and payment. Data hubs provide insights into logistics operations, market developments and carbon emissions, next to ensuring transparency in the supply chain through visibility. Our platform works across all geographies and all modes of transportation, empowering logistics teams to move, manage and monitor freight.
Transporeon is headquartered in Ulm, Germany, and maintains 18 offices around the globe with over 1,400 employees across 27 countries. For more information, visit: www.transporeon.com
What you'll do
- This role is crucial for providing high-level technical assistance, diagnosing, troubleshooting, repairing, and debugging complex software and networked/wireless systems for end-users and support personnel. The professional will also serve as a liaison, resolving issues, coordinating escalations, and contributing feedback for product improvement.
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