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Transition of Care (TOC) Coordinator
full-time•New Caledonia•$54k - $67k
About this role
Pay Plan Title: Coordinator
Working Title: Transition of Care (TOC) Coordinator
FLSA Status: Exempt
Posting Salary Range: $54,106 - $67,210
Office Location: Remote within North Carolina.
POSTING DETAILS:
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Why Work for Us?
Trillium believes that empowering others begins with supporting our team. We offer our employees:
- A collaborative, mission-driven work environment
- Competitive benefits and work-from-home options for most positions
- Opportunities for professional growth in a diverse inclusive culture
Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
What We’re Looking For
Trillium Health Resources has a career opening for a Transition of Care (TOC) Coordinator to join our team! The TOC Coordinator is responsible for managing complex Transition of Care (TOC) functions across the organization and other external agencies. This position is responsible for administratively supporting the comprehensive clinical review service requests process for persons with Behavioral/Mental Health, Intellectual Developmental Disabilities, and/or Substance Use (BH/MH/IDD/SU) disorders transitioning between plans, working collaboratively with Clinicians to ensure the timeliness of reviews and monitoring outcomes.
On a typical day, you might:
- Manage the TOC Request to Move and Warm Hand Off processes across Trillium and other external agencies.
- Serve as the primary contact for providers, members, and internal departments regarding Benefit Plan Management and TOC inquiries.
- Oversee the timeliness of clinical reviews and track notifications for members or enrollees.
- Work collaboratively with Clinicians to coordinate the submission of clinical documentation to Peer Reviewers for decisions.
- Track Peer Reviewer decisions and communicate outcomes to Clinicians.
Employee Benefits:
Trillium knows that work/life balance is essential. That’s why we offer:
- Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
- Work-from-home options available for most positions
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
Qualifications
Required:
- High School Diploma/GED and six (6) years’ experience working in the BH/MH/SU/IDD field; OR
- Associate’s degree in Human Services, Health, or related fields and four (4) years’ experience working in the BH/MH/SU/IDD field; OR
- Bachelor’s degree in Human Services, Health, or related fields and two (2) years’ experience working in the BH/MH/SU/IDD field; OR
- Equivalent combination of education/experience.
- Must have a valid driver’s license.
- Must reside within North Carolina.
- Must be able to travel within catchment as required.
Preferred:
- Experience working with the BH/MH/SU/IDD population.
Deadline for Application: Monday, February 9, 2026 at 11:59pm
How to Apply
To be considered, submit your application and resume through our ADP Career Center. Your resume must include:
- Employer name, dates of service (month/year), average hours worked per week, and essential job duties
- Education details (degree type, date awarded, institution, field of study)
- Licensure/certification information, if applicable
After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.
Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.
Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.
#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth
What you'll do
- The TOC Coordinator manages complex Transition of Care functions and supports the clinical review service requests process for individuals with various health needs. This role involves collaboration with clinicians and tracking clinical reviews and outcomes.
About TRILLIUM HEALTH RESOURCES
Trillium Health Resources manages specialty behavioral health care for North Carolinians across 46 counties. Trillium is committed to transforming lives and building community well-being through partnership, access to services and proven solutions designed to help those we serve reach their fullest potential. Everyone on Trillium’s staff--our care managers, call center, claims agents, project managers, and IT staff--all contribute to this mission.
We offer a challenging, engaging work environment where staff take home more than a paycheck. Our performance management plan includes regular check-ins to examine individual employee goals and professional development plan. Our departments work on cross-functional, short-term projects and long ranging initiatives. Every day we see the results of our dedication, in the smiles of children on our accessible playgrounds and pride on the face of an adult cooking a meal for the first time.
By joining Trillium, you are doing more than going to work…you are transforming lives.
We help those with mental health conditions, intellectual and developmental disabilities, traumatic brain injury, and substance use disorders (Medicaid members and state-funded recipients) get the services they need to improve well-being and live fulfilling lives. We are dedicated to carrying out our mission by investing in the health and well-being of the communities we serve and empowering individuals with access to services, tools and resources to live a fulfilling life.
Trillium reserves the right to hide material (comments, images and/or links to other sites) that contains anything vulgar or sexually explicit; is spam; advocates or depicts illegal activity; targets or disparages any ethnic, racial, other type of group; contains personal attacks of any kind; promotes private business ventures, services, or products; campaigns for public office or promotes a political organization; infringes on copyrights or trademarks; or is off topic.
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Frequently Asked Questions
What does TRILLIUM HEALTH RESOURCES pay for a Transition of Care (TOC) Coordinator?
TRILLIUM HEALTH RESOURCES offers a competitive compensation package for the Transition of Care (TOC) Coordinator role. The salary range is USD 54k - 67k per year. Apply through Clera to learn more about the full compensation details.
What does a Transition of Care (TOC) Coordinator do at TRILLIUM HEALTH RESOURCES?
As a Transition of Care (TOC) Coordinator at TRILLIUM HEALTH RESOURCES, you will: the TOC Coordinator manages complex Transition of Care functions and supports the clinical review service requests process for individuals with various health needs. This role involves collaboration with clinicians and tracking clinical reviews and outcomes..
Is the Transition of Care (TOC) Coordinator position at TRILLIUM HEALTH RESOURCES remote?
The Transition of Care (TOC) Coordinator position at TRILLIUM HEALTH RESOURCES is based in New Caledonia, Arkansas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Transition of Care (TOC) Coordinator position at TRILLIUM HEALTH RESOURCES?
You can apply for the Transition of Care (TOC) Coordinator position at TRILLIUM HEALTH RESOURCESdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.