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Manager, Care Coordination
full-time•North Carolina•$75k - $101k
About this role
Pay Plan Title: Unit Manager
Working Title: Manager, Care Coordination
FLSA Status: Exempt
Posting Salary Range: $75,600 – $101,113
Office Location: Remote within North Carolina
POSTING DETAILS:
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Why Work for Us?
Trillium believes that empowering others begins with supporting our team. We offer our employees:
- A collaborative, mission-driven work environment
- Competitive benefits and work-from-home options for most positions
- Opportunities for professional growth in a diverse inclusive culture
Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
What We’re Looking For
Trillium Health Resources has a career opening for a Care Coordination Manager to join our team! The Care Coordination Manager oversees a skilled, multi-disciplinary team of professionals who provide localized support within a managed care environment to members living with behavioral health, mental health, substance use, and intellectual/developmental disabilities or traumatic brain injury. The Care Coordination Manager ensures staff implement industry standards, evidenced-based and best practices to support members. The Care Coordination Manager provides oversight to ensure members receive whole person care focused on all members’ needs including physical health, behavioral health, and social determinants of health that helps to establish positive outcomes for members and transform their lives for the better.
On a typical day, you might:
- Provide direct supervision and clinical oversight for a localized, multi-disciplinary team supporting members living with mental health, substance use, and intellectual/developmental disabilities.
- Establish a team based, person-centered approach to coordination of care to be implemented by all team members that effectively manages a member’s physical health, behavioral health, and social determinant of health needs using established workflows and processes effectively and efficiently.
- Monitor teams to help ensure integration of care through the establishment of a multi-disciplinary team (e.g. member, caretaker/legal guardian, PCP, behavioral health provider, specialists, nutritionists, pharmacy, etc.) to meet the member’s needs.
- Be familiar with evidenced-based and best practices for members and translate that knowledge into specific processes, procedures, and workflows for staff to identify and facilitate effective and efficient coordination of care for members.
- Use knowledge and skills to create and identify methodologies and tools to be used in the execution of care coordination.
- Coach team members to use member engagement practices that support the engagement of members throughout the continuum of care.
Employee Benefits:
Trillium knows that work/life balance is essential. That’s why we offer:
- Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
- Work-from-home options available for most positions
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
Qualifications
Required:
- Master’s degree in a Human Services field and three (3) years’ experience working with behavioral health, mental health, substance use, and/or intellectual/developmental disability populations. OR
- Equivalent combination of education/experience.
- Fully licensed in the State of North Carolina as an LCSW, LCMHC, LMFT, or LPA.
- Must have a valid driver’s license
- Must reside within North Carolina
- Must be able to travel within catchment as required.
Preferred:
- Work experience focused on working with individuals with behavioral health, mental health, substance use, and/or intellectual/developmental disability populations.
- Supervision of two (2) or more employees.
Deadline for Application: February 3, 2026 at 11:59pm
How to Apply
To be considered, submit your application and resume through our ADP Career Center. Your resume must include:
- Employer name, dates of service (month/year), average hours worked per week, and essential job duties
- Education details (degree type, date awarded, institution, field of study)
- Licensure/certification information, if applicable
After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.
Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.
Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.
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What you'll do
- The Care Coordination Manager oversees a multi-disciplinary team providing support to members with behavioral health and developmental disabilities. They ensure the implementation of best practices and coordination of care to meet the members' comprehensive needs.
About TRILLIUM HEALTH RESOURCES
Trillium Health Resources manages specialty behavioral health care for North Carolinians across 46 counties. Trillium is committed to transforming lives and building community well-being through partnership, access to services and proven solutions designed to help those we serve reach their fullest potential. Everyone on Trillium’s staff--our care managers, call center, claims agents, project managers, and IT staff--all contribute to this mission.
We offer a challenging, engaging work environment where staff take home more than a paycheck. Our performance management plan includes regular check-ins to examine individual employee goals and professional development plan. Our departments work on cross-functional, short-term projects and long ranging initiatives. Every day we see the results of our dedication, in the smiles of children on our accessible playgrounds and pride on the face of an adult cooking a meal for the first time.
By joining Trillium, you are doing more than going to work…you are transforming lives.
We help those with mental health conditions, intellectual and developmental disabilities, traumatic brain injury, and substance use disorders (Medicaid members and state-funded recipients) get the services they need to improve well-being and live fulfilling lives. We are dedicated to carrying out our mission by investing in the health and well-being of the communities we serve and empowering individuals with access to services, tools and resources to live a fulfilling life.
Trillium reserves the right to hide material (comments, images and/or links to other sites) that contains anything vulgar or sexually explicit; is spam; advocates or depicts illegal activity; targets or disparages any ethnic, racial, other type of group; contains personal attacks of any kind; promotes private business ventures, services, or products; campaigns for public office or promotes a political organization; infringes on copyrights or trademarks; or is off topic.
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Frequently Asked Questions
What does TRILLIUM HEALTH RESOURCES pay for a Manager, Care Coordination?
TRILLIUM HEALTH RESOURCES offers a competitive compensation package for the Manager, Care Coordination role. The salary range is USD 76k - 101k per year. Apply through Clera to learn more about the full compensation details.
What does a Manager, Care Coordination do at TRILLIUM HEALTH RESOURCES?
As a Manager, Care Coordination at TRILLIUM HEALTH RESOURCES, you will: the Care Coordination Manager oversees a multi-disciplinary team providing support to members with behavioral health and developmental disabilities. They ensure the implementation of best practices and coordination of care to meet the members' comprehensive needs..
Is the Manager, Care Coordination position at TRILLIUM HEALTH RESOURCES remote?
The Manager, Care Coordination position at TRILLIUM HEALTH RESOURCES is based in North Carolina, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Manager, Care Coordination position at TRILLIUM HEALTH RESOURCES?
You can apply for the Manager, Care Coordination position at TRILLIUM HEALTH RESOURCESdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.