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Community SOC Family Partner
full-time•North Carolina•$41k - $52k
About this role
Pay Plan Title: SOC Family Partner
Working Title: Community SOC Family Partner
FLSA Status: Non-Exempt
Posting Salary Range: $41,040 - $52,121
Office Location: Remote within Trillium’s Southern Region (See requirements section for included counties)
POSTING DETAILS:
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Why Work for Us?
Trillium believes that empowering others begins with supporting our team. We offer our employees:
- A collaborative, mission-driven work environment
- Competitive benefits and work-from-home options for most positions
- Opportunities for professional growth in a diverse inclusive culture
Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
What We’re Looking For
Trillium Health Resources has a career opening for a Family Partner to join our team! The Family Partner is responsible for educating parents/caregivers about how to effectively navigate the child-serving physical, behavioral and social service systems for themselves and about the existence of informal/community resources available to them. This position also facilitates the parent’s/caregiver’s access to these resources and works alongside the System of Care Coordinator in their assigned counties. This position supports a system of care for young people and families receiving child mental health and substance use services for assigned counties in the Trillium Catchment Area. Family Partners ensure members receive whole person care focused on all members’ needs including physical health, behavioral health, and social determinants of health that helps to establish positive outcomes for members and transform their lives for the better.
On a typical day, you might:
- Participate in comprehensive System of Care planning, implementation, coordination, and training related to required core functions within the Region in which it operates.
- Provide education and support to members and families in learning about and exercising rights and responsibilities.
- Serve on a multidisciplinary care team to utilize person-centered planning methods/strategies to gather information, to get to know the members and families/legally responsible persons to adequately address specific needs of the individual.
- Support completion of discovery activities (information gathering and assessment) as a component of the planning process.
- Assist members/legally responsible persons in choosing service providers, ensuring objectivity in the process.
- Assist the member/family supported to direct the planning process/plan development, to the extent desired by the member.
Employee Benefits:
Trillium knows that work/life balance is essential. That’s why we offer:
- Typical working hours: 8:30 am – 5:00 pm
- Work-from-home options available for most positions
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
Qualifications
Required:
- High School Diploma or GED.
- Minimum of four (4) years of experience as a primary caregiver for a child or youth receiving Medicaid or State funded BH services.
- Must have a valid driver’s license
- Must reside within Trillium’s Southern Region, which includes the following counties: Bladen, Brunswick, Columbus, Hoke, Lee, Moore, New Hanover, Robeson, or Scotland counties. New Hanover and Brunswick preferred.
- Must be able to travel within catchment as required.
Preferred:
- Two (2) years paid experience working directly with individuals with BH/MH or IDD conditions. Paid experience related to the counties in which they are applying.
- Certified Peer Support Specialist.
Deadline for Application: Open until filled
How to Apply
To be considered, submit your application and resume through our ADP Career Center. Your resume must include:
- Employer name, dates of service (month/year), average hours worked per week, and essential job duties
- Education details (degree type, date awarded, institution, field of study)
- Licensure/certification information, if applicable
After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.
Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.
Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.
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What you'll do
- The Family Partner educates parents and caregivers on navigating child-serving systems and facilitates access to resources. They work alongside the System of Care Coordinator to support families receiving mental health and substance use services.
About TRILLIUM HEALTH RESOURCES
Trillium Health Resources manages specialty behavioral health care for North Carolinians across 46 counties. Trillium is committed to transforming lives and building community well-being through partnership, access to services and proven solutions designed to help those we serve reach their fullest potential. Everyone on Trillium’s staff--our care managers, call center, claims agents, project managers, and IT staff--all contribute to this mission.
We offer a challenging, engaging work environment where staff take home more than a paycheck. Our performance management plan includes regular check-ins to examine individual employee goals and professional development plan. Our departments work on cross-functional, short-term projects and long ranging initiatives. Every day we see the results of our dedication, in the smiles of children on our accessible playgrounds and pride on the face of an adult cooking a meal for the first time.
By joining Trillium, you are doing more than going to work…you are transforming lives.
We help those with mental health conditions, intellectual and developmental disabilities, traumatic brain injury, and substance use disorders (Medicaid members and state-funded recipients) get the services they need to improve well-being and live fulfilling lives. We are dedicated to carrying out our mission by investing in the health and well-being of the communities we serve and empowering individuals with access to services, tools and resources to live a fulfilling life.
Trillium reserves the right to hide material (comments, images and/or links to other sites) that contains anything vulgar or sexually explicit; is spam; advocates or depicts illegal activity; targets or disparages any ethnic, racial, other type of group; contains personal attacks of any kind; promotes private business ventures, services, or products; campaigns for public office or promotes a political organization; infringes on copyrights or trademarks; or is off topic.
Ready to join TRILLIUM HEALTH RESOURCES?
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Frequently Asked Questions
What does TRILLIUM HEALTH RESOURCES pay for a Community SOC Family Partner?
TRILLIUM HEALTH RESOURCES offers a competitive compensation package for the Community SOC Family Partner role. The salary range is USD 41k - 52k per year. Apply through Clera to learn more about the full compensation details.
What does a Community SOC Family Partner do at TRILLIUM HEALTH RESOURCES?
As a Community SOC Family Partner at TRILLIUM HEALTH RESOURCES, you will: the Family Partner educates parents and caregivers on navigating child-serving systems and facilitates access to resources. They work alongside the System of Care Coordinator to support families receiving mental health and substance use services..
Is the Community SOC Family Partner position at TRILLIUM HEALTH RESOURCES remote?
The Community SOC Family Partner position at TRILLIUM HEALTH RESOURCES is based in North Carolina, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Community SOC Family Partner position at TRILLIUM HEALTH RESOURCES?
You can apply for the Community SOC Family Partner position at TRILLIUM HEALTH RESOURCESdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.