Financial Counselor - Montgomery Rd.
full-time•Cincinnati
About this role
| Job Overview: Responsible for interviewing patients to determine financial assistance eligibility for various assistance programs. Able to work independently, managing a dynamic workload, while providing patients and families with outstanding customer service. Collaborates with departments within the Revenue Cycle and Clinical staff to maximize reimbursement in a timely manner to ensure protection of hospital's financial position. Job Requirements: High School Degree or GED in General Studies Ability to operate multiple computer applications Excellent verbal and written skills Effective problem solving and critical thinking skills Basic understanding of medical insurance Medical terminology 2-3 years experience Service Access, Patient Accounting or related field 2-3 years experience Customer Service Job Responsibilities: Demonstrates excellent customer service skills while interviewing patients to verify accuracy of registration information and to determine financial assistance eligibility including Charity Care, HCAP, Medicaid eligibility and/or other appropriate assistance programs. Educates patients on coverage benefits, financial responsibility and financial assistance options. Quotes accurate prices and estimates as needed for hospital charges. Collects copayments, deductibles and outstanding balances. Assists patients in setting up payment plans. Collaborates with various departments, including Care Management, Insurance Verification, Patient Accounting and Registration, to facilitate a seamless and timely billing process for each patient. Completes assigned workqueues/reports ensuring accuracy and timeliness. Other Job-Related Information: Working Conditions: Climbing - Rarely Concentrating - Consistently Continous Learning - Frequently Hearing: Conversation - Consistently Interpersonal Communication - Frequently Reading - Consistently Sitting - Frequently Standing - Frequently Talking - Consistently Thinking/Reasoning - Consistently Use of Hands - Frequently Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS… • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS… • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service Respect: ALWAYS… • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone’s opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS… • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS… • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community |
Other facts
Tech stack
Customer Service,Financial Assistance,Medical Insurance,Problem Solving,Critical Thinking,Medical Terminology,Communication Skills,Computer Applications
About TriHealth
The mission of TriHealth is to improve the health status of the people we serve. We pursue our mission by providing a full range of health-related services, including prevention, wellness, education and social programs. Through our acute care hospitals, Good Samaritan Hospital, Bethesda North Hospital, Bethesda Butler Hospital, McCullough-Hyde Memorial Hospital, Good Samaritan Hospital at Evendale and Clinton Regional Hospital in Wilmington, as well as over 140 other TriHealth locations, we are accessible for all in our Cincinnati community.
TriHealth is here for you in all phases of your healthcare journey. Our approximately 12,000 team members, 2,000 physicians and 1,600 volunteers are dedicated to delivering personalized, compassionate care to you and your family.
Team size: 10,001+ employees
Website: http://www.trihealth.com
LinkedIn: Visit
Industry: Hospitals and Health Care
Founding Year: 1995
What you'll do
- The Financial Counselor interviews patients to determine their eligibility for financial assistance programs and educates them on coverage benefits and financial responsibilities. They also collaborate with various departments to ensure timely billing and reimbursement processes.
Ready to join TriHealth?
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Frequently Asked Questions
What does a Financial Counselor - Montgomery Rd. do at TriHealth?
As a Financial Counselor - Montgomery Rd. at TriHealth, you will: the Financial Counselor interviews patients to determine their eligibility for financial assistance programs and educates them on coverage benefits and financial responsibilities. They also collaborate with various departments to ensure timely billing and reimbursement processes..
Why join TriHealth as a Financial Counselor - Montgomery Rd.?
TriHealth is a leading Hospitals and Health Care company.
Is the Financial Counselor - Montgomery Rd. position at TriHealth remote?
The Financial Counselor - Montgomery Rd. position at TriHealth is based in Cincinnati, Ohio, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Financial Counselor - Montgomery Rd. position at TriHealth?
You can apply for the Financial Counselor - Montgomery Rd. position at TriHealth directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about TriHealth on their website.