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E-commerce Customer Service Representative
full-time•Bayport
About this role
Starting Salary: $26.00 per hour plus bonus
This is position works on a hybrid schedule (2 days in the office, 3 days from home). As such, this position would require you to reside in the Bayport, NY area.
Make our customer service team your best move ever
We’re looking for a customer focused representative to join our Operations Team to help our customers place orders.
Why here?
TricorBraun is a global packaging leader, with team members working in locations throughout the Americas, Europe, Asia, Australia and New Zealand. As North America’s largest distributor of primary packaging, we provide innovative solutions to customers from a wide variety of industries. Our customers range from cutting-edge start-ups to the world’s most iconic brands. We put people first and live by that every day. Join us and you will be welcomed by our friendly, motivated and supportive team. Many of the products we distribute are already sitting in your home.
Your role here
From Day 1, your customer focus skills are put into action. Working with our seasoned team, you will handle customer orders and be the main point of contact for all customer questions.
Your experience and background
- Strong Customer Service Experience & Interpersonal Skills
- Ability to partner with internal teams to resolve issues
- Proficiency with Word, Excel, and PowerPoint
- Some exposure to forecasting is preferred
- Keep customers informed of all external conditions affecting service levels
- Administrative support
What you can expect from us
Because we’re a well-known and respected leader in packaging, we have many opportunities here. We’ll get you started with an exceptional training program providing classroom, online and hands on work with colleagues. There’s always someone to answer any questions and ensure you’re getting the right information you need to excel. And the compensation and benefits are what you can expect from a people first company.
- Our salaries are competitive
- Comprehensive benefits in medical, dental, and vision insurance
- RRSP plan with employer match
- Paid time off plus holidays
- Tuition reimbursement, and much more
We are proudly an equal opportunity employer and will consider all applications.
What you'll do
- The representative will handle customer orders and be the main point of contact for all customer questions. They will work closely with a seasoned team to ensure customer satisfaction.
About TricorBraun
As one of the largest purchasers of packaging in the world, we leverage our vast purchasing power, access, and scale to identify the best sourcing partners and provide cost-effective solutions for our customers. From rigid to flexible packaging, stock and custom options, and the countless options of materials, industries and markets served, our range of packaging options sets us apart.
At TricorBraun, everything we do starts and ends with our customer.
From healthcare to food and beverage, home care to personal care, animal health to wine, beer and spirits― we help brands solve their complex packaging problems with an unmatched level of expertise and consumer insight. We serve consumer packaged goods (CPG) companies across markets, from cutting-edge start-ups to the world’s most iconic brands.
TricorBraun strives to be the Best Place for the Best People in Packaging. Our more than 2,000 passionate and knowledgeable team members are highly-committed and laser-focused on doing what we do best: developing packaging solutions to help our customers win.
Ready to join TricorBraun?
Take the next step in your career journey
Frequently Asked Questions
What does a E-commerce Customer Service Representative do at TricorBraun?
As a E-commerce Customer Service Representative at TricorBraun, you will: the representative will handle customer orders and be the main point of contact for all customer questions. They will work closely with a seasoned team to ensure customer satisfaction..
Is the E-commerce Customer Service Representative position at TricorBraun remote?
The E-commerce Customer Service Representative position at TricorBraun is based in Bayport, New York, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the E-commerce Customer Service Representative position at TricorBraun?
You can apply for the E-commerce Customer Service Representative position at TricorBraundirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.