Application Services Director

Overview

Invest In You! Tri City National Bank is your hometown bank. We believe in putting customers first, building relationships, and fostering a sense of community. We work in a team environment with opportunities for hard workers to grow personally and professionally. We enjoy celebrating success and great benefits along the way. Most importantly, we believe superior customer service paired with the right banking solutions help our customers and businesses fulfill their financial dreams, and our communities grow. Our ideal candidate believes in our mission, values continuous learning, and is comfortable adapting to change. If this resonates with you, apply today and come join our team. #investinyou

The Application Services Director, reporting to the Chief Operating Officer, is responsible for the strategic leadership, delivery, and operational excellence of all enterprise applications across the bank. This role oversees application services, support, integration, vendor management, and modernization efforts to ensure secure, reliable, and scalable systems that meet business, regulatory, and customer needs. This position partners closely with business leaders, technology teams, and external vendors to drive innovation, enhance digital capabilities, and support the bank’s strategic objectives.

This position is in-office at our Operations Center located in West Allis, WI. 

Responsibilities

• Inspire and empower a high-performing team through mentorship, recognition, and a culture of continuous growth.
• Oversee the development, configuration, implementation, and maintenance of all banking applications—including core banking systems, digital channels, loan origination and processing, and back office platforms.
• Drive transformation by aligning enterprise applications with evolving business needs—ensuring agility, security, and long-term scalability.
• Champion collaboration across departments to deliver seamless, member-first solutions that improve operational efficiency.
• Maximize value from technology vendors and software partners through strategic relationship management and cost optimization.
• Bridge the gap between application services, technology and business by communicating complex ideas with clarity and purpose.
• Identify opportunities for improvement in processes, technology, experience – work to strategically implement improvements.

Qualifications

• Bachelor’s degree in Business, Computer Science, Information Systems, or a related field.
• 5+ years of progressive IT, Application Management or Project Management leadership, including managing enterprise applications and cross-functional teams.
• Proven success leading large-scale IT and Application Services integrations, operations and transformation—especially in regulated environments like financial services.
• Certifications such as PMP, ITIL, or vendor-specific credentials are highly valued.
• Knowledge of core banking systems, digital platforms, and fintech integrations is a strong plus.
• Experience working with third party vendors like FIS, Alkami, MANTL, and Glia is a plus.Expertise in application lifecycle management, software development methodologies, and integration technologies (API, middleware).
• Strategic planning, project management, and budget oversight.
• Proficient knowledge of general banking compliance laws and regulations
• Excellent verbal and written communication skills with the ability to effectively advise employees and senior management regarding complex issues and to influence peers and colleagues.
• Ability to effectively identify and communicate necessary system and process related issues or flaws to mitigate regulatory risk, provide world-class customer service, and to perform regulatory testing and monitoring.
• Demonstrate superior leadership, talent development, and operational effectiveness.
• Strong interpersonal and organizational skills a must.
• Must be self-motivated to work on projects, meet deadlines, write reports, policies, etc. independently.
• Proficient knowledge of Microsoft Office applications.

Why Join Us: 

• Community Impact: Be part of a local bank deeply rooted in community values, contributing to the growth and prosperity of our neighborhoods.
• Innovation: Embrace a dynamic and evolving work environment that encourages fresh perspectives and continuous learning.
• Career Growth: Unlock future opportunities for personal and professional development as you navigate through our Pathways for Success.
• Celebration of Success: Join a team that values and celebrates individual and collective achievements.
• Work Life Balance: No early mornings or late nights, enjoy a predictable schedule with major holidays off.
• Great Employee Benefits that start on the 1st of the month after your hire date!
• Part-Time:
• 401(k) with company match
• Up to 20 hours of paid vacation after 3 months (must work an average of 20+ hours per week in order to be eligible for paid vacation.)
• Full-Time:
• 401(k) with company match
• Tuition reimbursement
• Medical, dental, and vision coverage
• Paid vacation and more!

Equal Opportunity Employer/Veterans/Disabled 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Reasonable Accommodation

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at 414-761-1610 or [email protected]