Tri-City Group is seeking a Technologies Service Manager for an immediate opening in Davenport, IA. The Technologies Service Manager is responsible for overseeing all aspects of service operations within the Technologies Division, including managing service contracts, maintaining customer relationships, quoting service jobs, and ensuring the successful execution of service projects. This role requires a strong balance of technical expertise, customer service, and business acumen to drive profitability and client satisfaction.

Job Duties, but not limited to:

• Oversee and manage service contracts, ensuring proper execution, renewals, and profitability.
• Develop and maintain strong relationships with existing and new customers to ensure satisfaction and long-term partnerships.
• Identify opportunities to expand service offerings with current clients and pursue new service contracts.
• Act as the primary point of contact for service-related inquiries, issues, and escalations.
• Prepare accurate and competitive quotes for service jobs, ensuring profitability and alignment with customer needs. Collaborate with internal teams to develop cost estimates, labor projections, and material requirements.
• Oversee service job scheduling, ensuring resources are allocated efficiently and jobs are completed on time.
• Work closely with field service technicians to ensure quality work and adherence to company standards.
• Track service job performance, addressing any challenges or delays proactively
• Implement and refine processes to improve service efficiency, response times, and customer satisfaction.
• Develop and maintain service job documentation, including reports, contracts, and customer communications.
• Monitor and analyze service job profitability, identifying areas for improvement and cost control.
• Ensure compliance with safety regulations, company policies, and industry standards.
• Work closely with field service technicians, dispatchers, and administrative staff to ensure smooth service operations.
• Provide leadership and guidance to the service team, fostering a culture of accountability and customer focus.
• Collaborate with sales and project management teams to align service offerings with broader company goals.

Qualifications & Skills

• Experience: 5+ years in service management, operations, or customer service role, preferably in technology, low-voltage, IT, AV, or electrical contracting.
• Technical Knowledge: Familiarity with IT, low-voltage systems, AV, security, or related technologies is preferred.
• Customer Service: Strong relationship-building skills with a focus on client satisfaction.
• Quoting & Estimating: Experience in preparing quotes and managing service jobs from inception to completion.
• Project Management: Ability to oversee multiple service jobs, manage priorities, and meet deadlines.
• Communication: Excellent verbal and written communication skills for customer and internal interactions.
• Problem-solving: Analyze issues, identify solutions, and implement effective resolutions.
• Leadership: Strong leadership and organizational skills to manage teams and service operations.

Compensation & Benefits

• Competitive salary based on experience
• Performance-based bonuses
• Company vehicle or mileage reimbursement
• Health, dental, and vision insurance
• Paid time off and holidays

All job offers are contingent upon the successful completion of a drug screen and reference check. Tri-City Group is an equal-opportunity employer.