Tri-City Group is currently looking for an experienced Microsoft 365 Solutions Administrator to join our IT Managed Services team. This role involves managing and maintaining an organization's Microsoft 365 environment, including user accounts, security settings, and system configurations for multiple clients across different internal operational environments. The position ensures the smooth operation of services like Microsoft 365 Exchange, SharePoint, Teams, and OneDrive, while also overseeing security, compliance, and user access management. It often requires troubleshooting, monitoring system performance, and applying best practices across various client environments. 

Responsibilities include but are not limited to:

• Microsoft 365 Administration: Set up new environments from scratch, manage user accounts, licenses, and permissions within Microsoft 365 (including Microsoft 365 Exchange, SharePoint, OneDrive, Teams, and Azure AD). Configure and maintain security settings, compliance policies, and data loss prevention (DLP) rules.
• Collaboration and Communication: Assist end-users in using Microsoft Teams for chat, meetings, and collaboration. Enhance SharePoint Online for document management, version control, and team sites.
• Email and Calendar Management: Manage Microsoft 365 Exchange, including creating mailboxes, distribution lists, and email routing. Troubleshoot email delivery problems and spam filtering.
• Migration and Upgrades: Plan and execute migrations from on-premises Exchange or other platforms to Microsoft 365 Exchange. Stay informed about Microsoft 365 updates and recommend the adoption of key features.
• Training and User Support: Conduct training sessions for end-users of Microsoft 365 applications. Respond to user inquiries, troubleshoot issues, and help with configuration.
• Security and Compliance: Follow security best practices, such as multi-factor authentication (MFA) and conditional access. Keep track of compliance with data retention policies and eDiscovery requirements.
• Automation and Scripting: Write PowerShell scripts to automate routine tasks in Microsoft 365.
• Documentation and Knowledge Sharing: Keep accurate records of Microsoft 365 configurations and procedures. Share insights and best practices with the IT team. Develop communication updates or best practice notices for users to inform them about new features and functionalities of team sites, accessible shared resource areas, and other company assets.
• Other duties may be assigned, as needed
• Regular work hours for this position would be Monday-Friday 8:00 AM-5:00 PM. Overtime outside of business hours may be required.

Required Education and Experience:

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• A minimum of 3-5 years of experience as a Microsoft 365 Administrator or Microsoft Implementation Specialist is required, including creating new environments and maintaining and updating existing systems.
• Team collaboration and on-site work at the Davenport, IA office is required.
•  Proficiency in Microsoft 365 apps (Microsoft 365 Exchange, SharePoint, Teams, OneDrive).
•  Strong understanding of Azure AD and identity management.
• Microsoft 365 certifications (e.g., MS-100, MS-101) are a plus.

If you are dedicated and passionate about Microsoft 365, enjoy solving user challenges, and are committed to optimizing our digital workplace, we encourage you to apply for this exciting role!

All job offers are contingent upon successful completion of a drug screen and reference check. Tri-City Group is an equal-opportunity employer.