Enterprise Account Manager

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.

The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.

Proactive security starts here. TrendMicro.com

Location: The ideal candidate will be located in Calgary, Canada.

Position Summary:

The Enterprise Account Manager is a strategic, customer-facing leader responsible for strengthening long-term relationships, driving measurable security outcomes, and expanding platform adoption within an assigned customer portfolio. Directing all elements of the client experience with TrendAI. 

You will develop deep expertise in industry-specific business drivers, regulatory demands, and evolving cyber risk. This role is dedicated exclusively to existing customers—aligning TrendAI’s platform to their goals, uncovering expansion opportunities, and ensuring successful adoption across their security journey.

You will collaborate closely with Customer Success, Solution Engineers, and Solution Architects to accelerate maturity, maximize value realization, and support strong renewal and expansion performance.

Success in this role requires familiarity with vertical security priorities, emerging threats, compliance frameworks, and the ability to lead value-based, consultative engagements.

What It Takes to Be Successful:

You lead with influence, customer-centricity, technical acumen, data-driven insights, and disciplined sales execution

Responsibilities:

• Drive and manage complex sales cycles, orchestrating cross-functional teams to deliver customer outcomes across Calgary.

• Retain and expand your book of business by prioritizing customer value, platform-centric adoption, and measurable outcomes.

• Apply a consultative approach to solving customers’ critical cyber risk and security challenges.

• Position TrendAI’s platform solutions—including XDR, EPP/EDR, CNAPP, CREM, Zero Trust, SIEM, and AI Security—based on customer needs and competitive context.

• Build strategic territory and account plans, set measurable goals, and maintain accurate forecasting with consistency Q/Q and Y/Y.

• Leverage customer success stories to demonstrate realized value and drive platform growth.

• Stay current on industry trends, threat intelligence, and product innovations.

• Travel as needed within the territory and for company events.

• Demonstrate strong working knowledge of SaaS, cloud, and cybersecurity architectures.

• Effectively position complex, value-driven solutions to both technical and executive stakeholders.

• Collaborate with channel partners to support regional go-to-market execution.

• Maintain exceptional time management skills and operate with independence and discipline.

Qualifications:

You Are:

• Relationship-driven and trusted by both technical and executive stakeholders.

• Skilled at uncovering customer needs and mapping them to platform value.

• Confident leading executive-level conversations on security strategy and business outcomes.

• Highly organized, proactive, and strong in account planning and proposal development.

• Collaborative and effective within a multi-role account team.

You Have:

• 8+ years of enterprise value selling or proven success in Account Management, Client Director, Customer Success, or Solution Consulting roles.

• A strong track record of revenue attainment and consistent quota achievement.

• Proven ability to grow existing customer relationships through value and outcome alignment.

• Experience working with enterprise or strategic customers.

• Understanding of cybersecurity, cloud, or AI-driven security solutions.

• Exceptional communication, negotiation, and strategic thinking skills.

• Familiarity with SaaS recurring revenue models and customer lifecycle management.

• Experience with MEDDPICC, disciplined forecasting, and resilience under pressure.

What We Offer You:

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.

• Group benefits program with health and dental coverage

• Telehealth Virtual Health Services

• Life Insurance

• Short & Long Term Disability 

• Pre-partum, maternity, parental and medical leave

• Critical Illness Insurance

• Mental Health Wellness Program

• Wellness Incentive Program

• Retirement Savings Programs with company match

• Paid Time Off

• 14 Annual Holidays

• Tuition Assistance

• Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.

Trend Micro Canada has been recognized as one of the National Capital Region's Top Employers. If you're curious to learn more, click the link below to discover why joining Trend Micro could be the perfect career move for you: Trend Micro Top Employer

Be Passionate. Be Innovative. Be a Trender.

No sponsorship will be provided for work permit applications or renewals for this position now or in the future.

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