Director Account Management

Director of Commercial Development Global Operators | Singapore / Hong Kong

Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further. 

Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it.

We’re hiring right now for a Director of Commercial Development Global Operators Search for #Travelport on LinkedIn and hear from our amazing team.

How you’ll make an impact:

The role of Commercial Development Manager (CDM) is responsible for the commercial performance of select Operator territories in APAC.  The Senior CDM will work with the Operators to create professional and well thought out Annual Business Plans (ABP) that clearly states their goals and objectives and ensure these are aligned to Travelport’s own strategic objectives and sales pipeline. The CDM will facilitate check-ins on the progress of these plans through Quarterly Business Reviews between the Operators and key Travelport stakeholders.

Your role in action:

• Manage the relationship between Travelport and key Operator stakeholders, including the Operators management, sales, and operational support teams.
• Work with the Operators to ensure the ABPs are aligned to Travelport’s own business plans and that the plan is a ‘living’ document and the commitments are tracked and implemented.
• Run Quarterly Business Reviews that follow the global framework and are focused on tracking progression of goals and objectives set out in the ABP, as well as detailed review of wins, losses, and opportunities in the Operators pipeline.
• Work with the Operators to ensure a full sales pipeline has been identified and then conduct monthly pipeline review meetings with each Operator. Provide guidance on key customer acquisition and retention activities including product and pricing strategy and sales approach. 
• Identify any applicable opportunities or gaps in pipelines based on your knowledge of the Operators business and the territory, including “out of the box” strategic opportunities whereby Travelport can expand its airline, hotel or car distribution and ensure local sales teams are well equipped to execute these plans.
• Input Operators sales data into the Travelport CRM to ensure a consistent view of pipeline data across the Global Operator Channel.
• Clearly define any obstacles to achieving goals and build plans to overcome the challenges these obstacles present.
• As Travelport is a B2B4C organization, the CDM will need to build a relationship with select travel agents, industry partners, local industry bodies and airlines within the Operators territories.
• Understand the changing cultural, political, and business environment in designated territories and how this can impact Travelport's operating position.
• Assess value of growth initiatives by creating deal specific profit and loss statements (P&L) and reviewing the viability of the opportunity, including Travelport’s return on investment (ROI).
• Represent Travelport within the Operator territory.
• Support the Operators in their endeavors to promote the Travelport brand through effective marketing and sales programs.
• Liaise with Travelport regional teams and other Travelport international departments to obtain the necessary support to optimize management and solve operational issues.
• Create and implement a Strategic Plan for each Operator, that are aligned to both the Operators ABP and Travelport corporate objectives.  Formal updates and reporting will be required for the channel and Operator engagement 

Could this be you?

• A minimum of 10 years of experience in a sales management role or similar experience.
• Will own a large portfolio of Travelport’s APAC Operator and therefore must be able and willing to drive strategy, be accountable and work independently.
• Demonstrates a strong sales acumen with proven experience of gaining results through either direct or indirect sales channels.
• Has experience holding others accountable for commitments made, through proactive management and tracking of said commitments.
• Experience with creating P&Ls, or other deal modelling tools, to assess viability of business opportunities.
• Demonstrates excellent customer relationship management, having developed, and cultivated lasting customer relationships.
• Has a proven track record of achievement against target and personal objectives.
• Experience of managing multi-cultural customers or working in non-native markets.
• Superior communication and presentation skills.
• Excellent time management skills.
• Fluent in English is mandatory.

Discover why our teams love working here: 

SINGAPORE – Where do we start? Our benefits package includes:

Generous annual and sick leave allowance, hybrid working model, commute allowance, health insurance and pension contributions plus you will be eligible for our employee annual bonus scheme!

Search for #lifeattravelport & #travelportGDL for our employee stories on LinkedIn!

Your journey at Travelport starts here.

Our application process is quick, easy, and hassle-free — apply in just a few minutes!

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.