About this role
This is an ONSITE position in our Somerset office.
Work Location: 75 Valley Oak Drive, Somerset KY 42503
Compensation: $16.00/hour
Paid Training Start Date: Monday, February 23, 2026
Training Hours: Monday thru Friday 9am - 5:30pm EST (3 weeks + 2 weeks nesting)
Hours of Operation (following training): Monday thru Friday 8am - 9pm EST
Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.
Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI-CXBPO (part of TSI family of companies)?
- Work from home
- Paid training
- Team-oriented work environment
- Growth opportunity
- Generous bonus opportunity
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
In This Role, You Will:
- Communicate via inbound telephone calls with consumers.
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately document and update records in required systems.
- Follow up in a timely manner to ensure customer satisfaction.
- Understand all programs, systems, and procedures necessary to perform job effectively.
- Maintain diplomacy and tact when dealing with upset or escalated calls. Escalate customer complaints and/or calls through the appropriate channel to management.
- Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
- Knowledge, understanding, and compliance with company policies and procedures.
- Provide feedback to management concerning possible problems or areas of improvement.
- Perform other duties as assigned by management.
Qualifications
Ideal Candidate Qualifications:
- High School Diploma required. Bachelor’s Degree or if undergraduate, with relevant work experience preferred.
- Previous customer service and/or call center experience preferred.
- Ability to maintain the highest level of confidentiality.
- Proficient personal computer skills, including Microsoft Office. Excellent interpersonal, written, and oral communication skills.
- Ability to work in a team fostered environment.
- Ability to work in a multi-tasked environment.
- Ability to prioritize and organize work.
- Ability to adapt to a flexible schedule.
Note:
Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
TSISP
Other facts
About Transworld Systems Inc.
Transworld Systems Inc. (TSI) stands as the leading tech-driven provider in Customer Experience Business Process Outsourcing (CXBPO), Accounts Receivable Management (ARM), Legal Services, and Loan Servicing Solutions. With a robust financial foundation, TSI operates globally, featuring centers in the U.S., Canada, Latin America, India, and the Philippines.
What sets us apart are our unique algorithms, expansive digital platform, and global reach, all underpinned by a strong commitment to regulatory compliance. Our diverse client base ranges from Fortune 100 companies and property management firms to healthcare providers, financial institutions, government entities, and small-to-medium-sized businesses.
What you'll do
- The role involves communicating with consumers via inbound calls and providing prompt resolutions to customer inquiries. Additionally, it requires documenting and updating records accurately and ensuring customer satisfaction.
Ready to join Transworld Systems Inc.?
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