About this role
Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
Work Location: Peachtree Corners Office
Compensation: $16.00/hour
Paid Training Start Date: Monday, February 9, 2026
Training Hours: Monday thru Friday: 8am - 5pm EST (3 weeks + 2 weeks of Nesting)
Hours of Operation (following training): Monday thru Friday: 7am - 9pm EST and Saturday: 7am - 6pm EST
Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.
Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI-CXBPO (part of TSI family of companies)?
- Paid training
- Team-oriented work environment
- Growth opportunity
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
In This Role, You Will:
- Responsible for responding to daily customer requests, inquiries, and issues through various types of correspondence.
- Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.
- Identify root cause of issues and concerns and determine resolution.
- Maintain and organize all pertinent back up information to substantiate payment postings as necessary.
- Follow up in a timely manner to ensure customer satisfaction.
- On calls, where applicable, our agents must offer and explain the value of non-regulated products and services (for example: home wiring, surge protection, and water heater repair).
- Perform other duties as assigned by management.
Qualifications
Ideal Candidate Qualifications:
- High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired.
- Previous call center/customer service experience preferred.
- Exhibit strong attention to detail.
- Good mathematical and analytical skills required.
- Ability to maintain the highest level of confidentiality.
- Proficient personal computer skills, including Microsoft Office.
- Excellent interpersonal, written, and oral communication skills.
- Ability to work in a team fostered environment.
- Ability to work in a multi-tasked environment.
- Ability to prioritize and organize work.
Work Environment
- Office environment.
- Ability to lift and/or move 20 pounds with or without accommodation.
Note:
Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
TSISP
Other facts
About Transworld Systems Inc.
Transworld Systems Inc. (TSI) stands as the leading tech-driven provider in Customer Experience Business Process Outsourcing (CXBPO), Accounts Receivable Management (ARM), Legal Services, and Loan Servicing Solutions. With a robust financial foundation, TSI operates globally, featuring centers in the U.S., Canada, Latin America, India, and the Philippines.
What sets us apart are our unique algorithms, expansive digital platform, and global reach, all underpinned by a strong commitment to regulatory compliance. Our diverse client base ranges from Fortune 100 companies and property management firms to healthcare providers, financial institutions, government entities, and small-to-medium-sized businesses.
What you'll do
- The role involves responding to customer requests and inquiries, providing documentation and updates in required systems, and ensuring customer satisfaction. Agents will also identify issues and offer non-regulated products and services when applicable.
Ready to join Transworld Systems Inc.?
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