About this role
Work Location: Guatemala City, Guatemala
Compensation: Base Salary Q5,000 - Plus bonus commission structure
Start date: 2/16/2026
Transworld Systems, Inc. is an industry leader for over 50 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle.
Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service/call center arena.
Why should you consider TSI (part of TSI family of companies)?
- Paid training
- Team-oriented work environment
- Growth opportunity
- Generous bonus opportunity
- Comprehensive benefits package available: including medical, paid time off and paid holidays!
Responsibilities
- Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
- Providing thorough, efficient, and accurate account updates on computer files for each call made or received
- Counseling delinquent consumers to assist in finding funds to meet their payment obligations
- Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
- Complying with and staying up-to-date on all TSI policies and procedures
- Maintaining knowledge of functional areas, company policies, and procedures
- Performing other duties as assigned by management
Qualifications
- High School diploma or equivalent
- FDCPA knowledge preferred.
- Professional phone etiquette and solid negotiating skills.
- Positive attitude and strong customer service aptitude.
- Ability to problem solve and multitask.
- Willingness to maintain confidentiality.
- Ability to remain in a stationary position 95% of the time.
- We need you doing what you do best, reaching out to our consumers!
- Ability to exchange accurate information effectively over the phone.
Physical Requirements:
- Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
- Frequently required to sit, stand, walk, talk, hear, bend and reach
- Ability to reach with hands and arms
- Occasionally lift and/or move up to 20lbs with or without accommodation
- Ability to stand for long periods of time with or without accommodation
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company.
Other facts
About Transworld Systems, Inc.
Transworld Systems Inc. (TSI) stands as the leading tech-driven provider in Customer Experience Business Process Outsourcing (CXBPO), Accounts Receivable Management (ARM), Legal Services, and Loan Servicing Solutions. With a robust financial foundation, TSI operates globally, featuring centers in the U.S., Canada, Latin America, India, and the Philippines.
What sets us apart are our unique algorithms, expansive digital platform, and global reach, all underpinned by a strong commitment to regulatory compliance. Our diverse client base ranges from Fortune 100 companies and property management firms to healthcare providers, financial institutions, government entities, and small-to-medium-sized businesses.
What you'll do
- The Customer Service Rep will communicate with consumers to resolve unpaid accounts and provide account updates. They will also counsel delinquent consumers and ensure compliance with relevant laws and company policies.
Ready to join Transworld Systems, Inc.?
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