About this role
You Must Be Able to WORK in our Peachtree Corners office Location.
We are looking for Customer Service Representatives to work in a Backoffice position (no phone work) for one of our Financial clients. The position requires individuals that enjoy working with very detailed information (numbers, data) to identify discrepancies and to properly document the findings in appropriate screens/systems.
- Training starts Monday, March 9, 2026
- $17.00 per hour
If your application is being considered for this position, you will receive an email invitation to complete your interview using Verint (our interview technology). Since Verint is used in place of traditional in-person/phone interviews, you'll be required to complete the Verint interview to proceed in the process.
TSI, is a leading supplier of specialized business process outsourcing (BPO) services that are delivered in our call centers through a diverse workforce across North America supporting clients in multiple vertical markets comprised of banks, energy and utility companies, health care providers, universities, and government organizations. We support the entire customer lifecycle that includes customer acquisition, full loan servicing, delinquency management, and collections utilizing a combination of voice, chat, email, SMS, and interactive voice messaging channels. As a result, employees enjoy the opportunity to grow, develop and build long-term careers in exciting industries, supporting the best brands in business, all while earning tenure with a specialty BPO leader. TSI represents a new company name, but one with over 40 years of experience and success serving these markets.
Responsibilities
- Agents are assigned a backlog of accounts to audit for accuracy.
- Agents must be able to accurately document findings and update records in required systems.
- Understand all programs, systems, and procedures necessary to perform job effectively.
- Follow up in a timely manner to ensure customer satisfaction.
- Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
- Knowledge, understanding, and compliance with company policies and procedures.
- Perform other duties as assigned by management.
Qualifications
- High School Diploma required.
- Ability to maintain the highest level of confidentiality.
- Proficient personal computer skills, including Microsoft Office. Excellent interpersonal, written, and oral communication skills.
- Ability to prioritize and organize work..
- Ability to work in a multi-tasked environment.
Work Environment
- Office setting
- Ability to lift and/or move 20 pounds with or without accommodation.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status and any other basis protected by federal, state, or local laws.
TSISP
Other facts
About Transworld Systems Inc.
Transworld Systems Inc. (TSI) stands as the leading tech-driven provider in Customer Experience Business Process Outsourcing (CXBPO), Accounts Receivable Management (ARM), Legal Services, and Loan Servicing Solutions. With a robust financial foundation, TSI operates globally, featuring centers in the U.S., Canada, Latin America, India, and the Philippines.
What sets us apart are our unique algorithms, expansive digital platform, and global reach, all underpinned by a strong commitment to regulatory compliance. Our diverse client base ranges from Fortune 100 companies and property management firms to healthcare providers, financial institutions, government entities, and small-to-medium-sized businesses.
What you'll do
- Agents are responsible for auditing accounts for accuracy and documenting findings in required systems. They must ensure customer satisfaction through timely follow-ups and compliance with applicable laws and company policies.
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