About this role
TransUnion's Job Applicant Privacy Notice
Personal Information We Collect
What We'll Bring:
We are looking for a dedicated and detail-oriented Analyst for Account Services to join our team. This role functions as a relationship manager for our B2B members—focused on operations and customer service. The Analyst will serve as one of the frontliners supporting our partners, ensuring their needs are met and their inquiries are addressed efficiently and professionally.What You'll Bring:
The Analyst – Account Services will be responsible for managing and supporting the day‑to‑day operational needs of assigned member accounts. This includes acting as the primary point of contact, ensuring timely resolution of inquiries, coordinating with internal teams, managing onboarding activities, and maintaining strong professional relationships with stakeholders.
Key responsibilities include:
Acting as a relationship manager for B2B members, ensuring a positive and seamless service experience
Providing frontline support for member inquiries, concerns, and operational requests
Coordinate and conduct onboarding activities for new members, ensuring proper orientation to services, tools, and processes.
Collaborate with internal departments to resolve issues and fulfill member needs
Monitoring account performance, service levels, and process adherence
Preparing and maintaining reports, dashboards, and documentation related to account activity
Assisting in process improvements to enhance member satisfaction and service efficiency
Ensuring all interactions are handled in a professional, timely, and accurate manner
Impact You'll Make:
Skills & Qualifications Required
Technical & Operational Skills
Strong analytical and problem‑solving skills
Excellent verbal and written communication
Ability to manage multiple accounts and prioritize tasks effectively
Proficiency in MS Office applications (Excel, Outlook, Word)
Experience in operations, customer service, or account management preferred
Soft Skills & Traits
- Customer‑centric mindset and strong relationship‑building skills
- Highly organized and detail-oriented
- Ability to work independently and collaboratively
- Adaptability and initiative in a fast-paced environment
- Professional, proactive, and solution-driven
TransUnion's Internal Job Title:
Analyst, Business OperationsOther facts
About TransUnion
TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
A leading presence in more than 30 countries across five continents, TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people.
We call this Information for Good® — it’s our purpose, and what drives us every day.
Contact Us
Customer support: https://transu.co/60024D64I
Business support: https://transu.co/60044D67G
What you'll do
- The Analyst will manage and support the day-to-day operational needs of assigned member accounts, acting as the primary point of contact. Responsibilities include providing frontline support for inquiries, coordinating onboarding activities, and collaborating with internal teams to resolve issues.
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