About this role
If you’re after impact, there’s no other organisation in Australia that delivers work on this scale.
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll:
Work as part of a team delivering a Workplace Services experience that is sustainable, compliant, safe, fit for purpose, encourages utilisation, and meets community standards.
This role will see you support the delivery of workplace services including (but not limited to): concierge service delivery, cleaning & waste enquiries, office supply management, mail service management & building induction support. You will also resolve day-to-day and longer-term issues, and work to continually improve the workplace experience.
You will ensure the smooth execution of tasks such as site inspections, audits, hazard risk management and health and safety.
You will also ensure the day-to-day request from customers and stakeholders are met with the upmost customer service. You will be able to work in a fast-paced environment dealing with high volume of requests & competing priorities.
For more information on this position and business unit, view the role description.
About you
You are a Workplace Services professional with experience in Workplace Services across large and complex Commercial and/or Industrial property portfolios. You must have a minimum of two years’ experience in a supervisor or team leader role, and will ideally have sound knowledge of Concierge and workplace services.
You will have exceptional communication skills and have the ability to interact with internal stakeholders, service providers and customers, to provide exceptional customer service. You will drive the customer service within Workplace Services.
You will also have high level administration skills as this role will see you managing high volume of Service Now requests, and working with multiple IT systems and spreadsheets.
You are an inquisitive person with a proactive and can-do attitude. You are a problem solver that is highly organised and able to take ownership of the workplace services service delivery.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.
This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.
What are you waiting for…? Connect with us. Apply now!
Applications close: 11:59 pm Sunday 8th February 2026
For more information about this role, please contact [email protected]
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information, or speak to your talent team member to arrange any adjustments to how you interact with us.
Need some help with your application? Take a look at our application tips video series.
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Other facts
About Transport for NSW
We’re an innovative NSW government organisation comprised of a network of agencies and divisions that keep the state moving. Our focus is on delivering safe, reliable and integrated transport networks for everyone.
With over 28,000 team members, we’re committed to inclusion, diversity, and opportunities across metro and regional areas. Join us in shaping a transport network that meets the needs of customers now and into the future.
Right now, we’re focused on making transport fairer and safer for everyone and delivering a more resilient and reliable network. It is all with the view of continually creating better passenger journeys and safer travel for the people using our networks. This also means meaningful employment opportunities across metropolitan and regional areas, with careers in engineering, technology, safety, design, planning, maintenance and frontline jobs delivering services to our passengers.
We’re not just about what we do, but how we do it. Our culture embraces innovation, diversity, and collaboration, ensuring our people thrive while making a lasting impact.
The road ahead is full of opportunity - join us in building the future of transport in NSW.
What you'll do
- Support the delivery of workplace services including concierge service, cleaning, office supply management, and mail service management. Ensure smooth execution of tasks such as site inspections, audits, and health and safety management.
Ready to join Transport for NSW?
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