About this role
You’re a leader who brings a positive and ‘can do’ attitude with you every day and motivates your team to do the same.
You're ready to help shape our narrative. Your expertise will amplify the impact of initiatives, foster public trust and ensure our stakeholders are engaged and empowered by what we do.
In this role, you'll:
- Lead the development of industry insights and the adoption of emerging technologies in service delivery approaches across technical standards, assurance frameworks, and supplier accreditation.
- Provide thought leadership and demonstrate an innovative experimental approach to business process reform and manage relationships with our technology partners to ensure operational support and adoption of new technologies.
- Leverage and direct research, analytics, and global benchmarking insights to drive continuous improvement in service delivery across Technically Assured Organisation (TAO) Scheme accreditation, assurance practices, and technical requirements including Transport Standards.
- Be a proactive partner and trusted technical internal and external advisor on industry insights, innovation and technology matters, including the use of Artificial Intelligence.
- Lead preparation of evidence-based high-quality reports, insights, and recommendations and present to executive management, governance committees, and external stakeholders as required.
- Manage and develop a team, providing direction, coaching, and performance management to achieve high-quality outcomes and foster a culture of continuous improvement and collaboration.
- New permanent, fulltime role | Home office Macquarie Park. Hybrid work arrangements based on role requirements and in line with Transport's policies for workplace presence.
For more information on this position and business unit, view the role description and information pack.
About you
You are a proactive leader that thrives when driving strategic outcomes, adopting emerging technologies and interrogating data to deliver meaningful insights. You are skilled in balancing priorities, fostering innovation, optimising resources, and managing risk, while building strong stakeholder relationships and navigating diverse expectations. You also demonstrate:
- Highly developed knowledge and expertise in transport industry insights and innovation and in providing strategic evidence-based actionable insights and recommendations.
- Strong background in digital strategy, emerging technologies, business improvement, digital service platforms, and digital knowledge-sharing tools.
- Proven ability to transform complex data into meaningful insights that drive organisational actions and influence behaviours.
- Tertiary qualifications in a relevant discipline, or demonstrated relevant, equivalent professional experience.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM Sunday 8 February 2026
For more information about this role, please contact [email protected].
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
#LI-Hybrid
#LI-Hybrid
Other facts
About Transport for NSW
We’re an innovative NSW government organisation comprised of a network of agencies and divisions that keep the state moving. Our focus is on delivering safe, reliable and integrated transport networks for everyone.
With over 28,000 team members, we’re committed to inclusion, diversity, and opportunities across metro and regional areas. Join us in shaping a transport network that meets the needs of customers now and into the future.
Right now, we’re focused on making transport fairer and safer for everyone and delivering a more resilient and reliable network. It is all with the view of continually creating better passenger journeys and safer travel for the people using our networks. This also means meaningful employment opportunities across metropolitan and regional areas, with careers in engineering, technology, safety, design, planning, maintenance and frontline jobs delivering services to our passengers.
We’re not just about what we do, but how we do it. Our culture embraces innovation, diversity, and collaboration, ensuring our people thrive while making a lasting impact.
The road ahead is full of opportunity - join us in building the future of transport in NSW.
What you'll do
- Lead the development of industry insights and the adoption of emerging technologies in service delivery approaches. Manage relationships with technology partners and prepare high-quality reports and recommendations for stakeholders.
Ready to join Transport for NSW?
Take the next step in your career journey