Summary
About this role
You put people at the heart and take pride in the impact of your work.
Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.
In this role, you'll:
Working as part of a team delivering high-quality customer service and operational support within a fast-paced, multi-channel contact centre environment. This role will see you responding to inbound calls, live chat, and administrative requests, providing first-contact resolution and processing standard transactions using defined procedures and digital platforms.
You’ll contribute to a collaborative team culture focused on continuous improvement, knowledge sharing, and capability development. You will navigate complex enquiries and deliver efficient solutions in a dynamic environment that demands accuracy, compliance, and exceptional customer experience.
For more information on this position and business unit, view the role description and information pack.
About you
Your demonstrated experience in customer-centric service environments, combined with the ability to manage high-volume enquiries across multiple channels, will enable you to thrive in this role.
You bring strong communication and relationship-building skills, ensuring positive interactions and effective problem-solving. Proficient in using multiple systems and digital platforms, you adapt quickly to new technologies and processes.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.
This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.
What are you waiting for…? Connect with us. Apply now!
Applications close: 11:59 pm Sunday 1st February 2026.
For more information about this role, please contact [email protected].
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
Need some help with your application? Take a look at our application tips video series.
Other facts
About Transport for NSW
We’re an innovative NSW government organisation comprised of a network of agencies and divisions that keep the state moving. Our focus is on delivering safe, reliable and integrated transport networks for everyone.
With over 28,000 team members, we’re committed to inclusion, diversity, and opportunities across metro and regional areas. Join us in shaping a transport network that meets the needs of customers now and into the future.
Right now, we’re focused on making transport fairer and safer for everyone and delivering a more resilient and reliable network. It is all with the view of continually creating better passenger journeys and safer travel for the people using our networks. This also means meaningful employment opportunities across metropolitan and regional areas, with careers in engineering, technology, safety, design, planning, maintenance and frontline jobs delivering services to our passengers.
We’re not just about what we do, but how we do it. Our culture embraces innovation, diversity, and collaboration, ensuring our people thrive while making a lasting impact.
The road ahead is full of opportunity - join us in building the future of transport in NSW.
What you'll do
- The role involves delivering high-quality customer service and operational support in a contact centre environment. Responsibilities include responding to inbound calls, live chat, and administrative requests while ensuring first-contact resolution.
Ready to join Transport for NSW?
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