About this role
Partner with executive leaders to tell the stories that move cities, communities, and people
Proactively identify communication needs that support Transport for NSW’s strategic and operational goals
In this role you'll:
- Develop and execute strategic communication plans, translating complex priorities into clear messaging for diverse audiences.
- Design and implement best-practice communication channels, tools, and templates that effectively connect and engage operational and frontline workforces, ensuring messages are relevant, timely, and well-coordinated
- Oversee delivery across the full suite of communication services, including internal communications, change and transformation communications, people communications, external messaging, and internal events through specialist coordination
- Lead and mentor a team of communication professionals while driving continuous improvement through data-driven insights, building strong business partnerships, and proactively identifying communication needs that support strategic and operational goals
There are 2 temporary full time Transport Senior Service Manager (TSSM) positions available. Please see the role description and Information Pack for more information
- 1 x Senior Manager Communications Partnering - Rail: Partner with Sydney Trains and NSW TrainLink to engage frontline staff, stakeholders, and passengers across major change programs including the Independent Rail Review, One Rail, and Fleet Readiness. End date - 30th Jan 2028
- 1x Senior Manager Communications Partnering - TfNSW: Partner across roads, motorways, light rail, buses, and ferries to deliver integrated communications that connect communities and support the state's largest infrastructure program. End date - 30th Jan 2028.
About you
You're an experienced communications strategist with experience leading large communications teams. You bring proven expertise in leading high-impact communication strategies in large, complex organisations, public sector experience will be highly regarded.
You excel in advising executives and influencing decisions during complex change, transformation, and service innovation. Your expertise spans audience segmentation, channel strategy, and engagement across internal and external platforms, including operational and frontline workforces.
You are skilled at leading, coaching and developing teams, fostering collaboration, and delivering consistent, high-quality outcomes across multiple projects. Your ability to navigate complex stakeholders, balance priorities, and maintain strategic agility makes you a trusted partner to executive leaders.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.
This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.
What are you waiting for…? Connect with us. Apply now!
Applications close: 11:59 pm Thursday 29th January 2026.
For more information about this role, please contact [email protected].
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
Need some help with your application? Take a look at our application tips video series.
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Other facts
About Transport for NSW
We’re an innovative NSW government organisation comprised of a network of agencies and divisions that keep the state moving. Our focus is on delivering safe, reliable and integrated transport networks for everyone.
With over 28,000 team members, we’re committed to inclusion, diversity, and opportunities across metro and regional areas. Join us in shaping a transport network that meets the needs of customers now and into the future.
Right now, we’re focused on making transport fairer and safer for everyone and delivering a more resilient and reliable network. It is all with the view of continually creating better passenger journeys and safer travel for the people using our networks. This also means meaningful employment opportunities across metropolitan and regional areas, with careers in engineering, technology, safety, design, planning, maintenance and frontline jobs delivering services to our passengers.
We’re not just about what we do, but how we do it. Our culture embraces innovation, diversity, and collaboration, ensuring our people thrive while making a lasting impact.
The road ahead is full of opportunity - join us in building the future of transport in NSW.
What you'll do
- Develop and execute strategic communication plans to support Transport for NSW’s goals. Oversee the delivery of various communication services and lead a team of communication professionals.
Ready to join Transport for NSW?
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