About this role
You have a passion for technology and know it can reimagine the future.
If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers.
In this role, you'll:
This role will see you play a key part in shaping the future of NSW Motorways Tolling Programs, leading detailed analysis, evaluation and design improvements across complex tolling business systems.
You will drive enhancements to Tolling systems, processes and workflows, ensuring they are aligned with customer, operational and regulatory requirements. Working across a major program of work, you will identify business needs, define and translate requirements, and support the development of system solutions that strengthen performance, efficiency and reliability across the end‑to‑end tolling environment.
You will also champion best‑practice modelling and analysis, support investment and planning processes, and collaborate closely with technical specialists, operational teams and program leadership to deliver improvements that contribute to the broader transport network.
For more information on this position and business unit, view the role description and information pack.
About you
You bring strong experience in Tolling systems and a solid background in technology‑focused business analysis. You excel at understanding complex system environments, translating business needs into clear requirements, and shaping practical, customer‑centred solutions.
You’re confident working with diverse stakeholders, navigating competing priorities and contributing to major technology and process improvements. Your toolkit includes contemporary business analysis methods, strong communication skills, and the ability to deliver insights that support sound decision‑making and program outcomes.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.
This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.
What are you waiting for…? Connect with us. Apply now!
Applications close: 11:59 pm 28th January 2026.
For more information about this role, please contact [email protected].
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
Need some help with your application? Take a look at our application tips video series.
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Other facts
About Transport for NSW
We’re an innovative NSW government organisation comprised of a network of agencies and divisions that keep the state moving. Our focus is on delivering safe, reliable and integrated transport networks for everyone.
With over 28,000 team members, we’re committed to inclusion, diversity, and opportunities across metro and regional areas. Join us in shaping a transport network that meets the needs of customers now and into the future.
Right now, we’re focused on making transport fairer and safer for everyone and delivering a more resilient and reliable network. It is all with the view of continually creating better passenger journeys and safer travel for the people using our networks. This also means meaningful employment opportunities across metropolitan and regional areas, with careers in engineering, technology, safety, design, planning, maintenance and frontline jobs delivering services to our passengers.
We’re not just about what we do, but how we do it. Our culture embraces innovation, diversity, and collaboration, ensuring our people thrive while making a lasting impact.
The road ahead is full of opportunity - join us in building the future of transport in NSW.
What you'll do
- You will lead detailed analysis and design improvements across tolling business systems, driving enhancements to processes and workflows. Your role will involve identifying business needs and supporting the development of system solutions to improve performance and efficiency.
Ready to join Transport for NSW?
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