TI
Customer Service Representative
full-time•Anaheim
About this role
Who We Are
Originally founded in Silicon Valley in 1952, we’ve been a private, family owned and operated business since 1969. We are humbled by the long-term relationships with our customers, earned through the packaging solutions we offer, including design, engineering, testing, manufacturing, and fulfillment of custom and stock packaging
Your Role
Customer Service Representative (Level I)
Shift and Hours: Monday-Thursday: 7:00am-3:30pm, Friday: 6:00am-2:30pm
Compensation: $23.00 per hour
Benefits: Medical, Dental, Vision, 401k, Life Insurance, Paid Time Off, Paid Sick Leave, and Holiday Pay
Using your in-depth knowledge of TransPak company products and programs that you’ll gain over time through a supportive manager and team; you’ll provide effective customer service for all internal and external customers. As someone who is naturally friendly and professional, you’ll prioritize well, work independently and communicate often with team members within the Customer Service Department and other TransPak teams
What You’ll Be Doing
Essential Function
- Provide timely and accurate information to incoming customer order status and product knowledge requests
- Provide timely feedback to the company regarding service failures or customer concerns
- Process customer orders/changes/returns according to established department policies and procedures
- Work closely with Planner for scheduling of orders
- Work closely with the credit department to resolve disputed credit items
- Partners with the sales team to meet and exceed customer’s service expectations
Email Communication Support
- Manage and maintain all emails that come into the Customer Service group email, including:
- Responding to emails within 15 minutes, even if it doesn’t pertain to your assigned Sales representative
- Then, taking appropriate action on the email which may include assisting the customer, forwarding to the appropriate contact, performing a status request or placing an order
Order Support
- Enter new orders, release blanket orders and manage reschedules
- Receive purchase order, enter order into the system, e-mail order to Sales Representative for approval, process work order, and send confirmation email, either pass to the shop for processing or 2 week out drawer
- Manage Back orders and past dues daily
- Manage 2-week out drawer
- Confirm next day scheduled orders, daily
- Closing the Red Tag billing process by pricing the labor, attaching the Purchase Order
Handling Phone Calls
- Answer all incoming calls in a courteous and professional manner and follow-through with the appropriate action by answering calls to the Customer Service Department main line and your direct extension
- Provide customers with status updates and ETA’s
- Maintain Voicemail box and keep current respond to customer’s messages
What We’d Like to See from You
Highly Desired
- High School Graduate or GED
- 1-2 years’ experience as a Customer Service Representative
- Customer/Client focused
- Problem solver and analysis
- Experienced with time management
- High level of motivation and strong work ethic
Preferred and Helpful
- Program Management experience
- Sage X3 experience or other ERP systems
- Excellent communication
- Effective interpersonal skills
Interested but Concerned You’re Not Qualified?
Don’t meet every single requirement? At TransPak, we are building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this, or other, openings
What you'll do
- The Customer Service Representative will provide timely and accurate information regarding customer orders and product knowledge while processing orders and managing communications. They will also work closely with various departments to resolve issues and ensure customer satisfaction.
About TransPak, Inc.
For more than 70 years, TransPak has been a trusted global partner delivering sustainably engineered packaging and integrated logistics solutions that safeguard the world’s most high-value products, fragile, and hard-to-ship goods.
Founded in Silicon Valley in 1952 and headquartered in Silicon Valley, we serve critical industries including semiconductors, data centers and servers, medical equipment, and more. By optimizing supply chains and developing smarter packaging solutions, we help customers reduce costs and advance their sustainability initiatives.
Operating in 15+ countries and 80+ locations worldwide, the TransPak team leverages deep engineering expertise, advanced technologies, and rigorous testing to ensure every solution performs in real-world conditions, keeping products moving safely and securely across the globe.
Ready to join TransPak, Inc.?
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Frequently Asked Questions
What does a Customer Service Representative do at TransPak, Inc.?
As a Customer Service Representative at TransPak, Inc., you will: the Customer Service Representative will provide timely and accurate information regarding customer orders and product knowledge while processing orders and managing communications. They will also work closely with various departments to resolve issues and ensure customer satisfaction..
Is the Customer Service Representative position at TransPak, Inc. remote?
The Customer Service Representative position at TransPak, Inc. is based in Anaheim, California, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative position at TransPak, Inc.?
You can apply for the Customer Service Representative position at TransPak, Inc.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.