Health Insurance Customer Service Representative (Bilingual in Chinese)

GENERAL FUNCTION / SUMMARY

The Health Insurance Customer Service Representative (CSR) is responsible for providing exceptional customer support to clients by assisting with health insurance inquiries, policy servicing, and claims resolution. This role requires strong communication skills, attention to detail, and the ability to prioritize tasks effectively. The ideal candidate has group health insurance experience and can quickly learn and adapt to new processes.

MAJOR DUTIES AND RESPONSIBILITIES

Client Support & Policy Servicing

• Assist clients with health insurance inquiries, including plan details, benefits, and policy changes.
• Provide guidance on group health insurance policies, including employee enrollments, renewals, and coverage updates.
• Address billing questions, claims issues, and ID card requests, ensuring prompt resolution.
• Follow up with clients and carriers to ensure timely policy approvals and documentation updates.
• Educate clients on open enrollment (OE) processes, renewal options, and policy compliance.

Administrative Support & Task Management

• Maintain accurate client records, update CRM systems, and ensure proper documentation of service requests.
• Process policy changes, enrollments, terminations, and premium adjustments accurately.
• Prioritize and manage multiple tasks to ensure efficient workflow and timely customer responses.
• Assist with routine communications, emails, and service requests in a timely manner.

Collaboration & Continuous Learning

• Work closely with internal teams, agents, and carriers to resolve client issues efficiently.
• Attend training sessions and carrier webinars to stay updated on health insurance products and industry changes.
• Adapt quickly to new procedures, software, and insurance regulations to enhance job performance.
• Support cross-departmental projects and initiatives to improve overall customer experience.

Other Duties

• Perform other tasks as assigned to support departmental and organizational goals.

BASIC QUALIFICATIONS

• Preferred experience in group health insurance, benefits administration, or customer service.
• Strong communication and interpersonal skills to effectively assist clients.
• Ability to prioritize tasks, manage time efficiently, and handle multiple responsibilities.
• Detail-oriented with excellent organizational skills.
• Fast learner with the ability to adapt to new processes and insurance guidelines.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM systems is a plus.
• Bilingual in Mandarin.
• High school diploma or equivalent required; bachelor's degree preferred.

WHO WE ARE

With over 30 years of experience, TransGlobal has grown into the largest Asian-focused, all-in-one financial services platform in the U.S. We offer a comprehensive suite of services-including life and health insurance, annuities, real estate, private lending, tax and estate planning, and investment management-through a network of 30+ branches across 14 states and over 5,000 professional independent agents. Our mission is to deliver trustworthy, customer-centric financial solutions, all in your language and aligned with your goals.

WHY JOIN US

• Industry Leader: Join the nation's largest Asian-focused financial services firm with a well-established brand and expansive network.
• Multilingual & Multicultural: Work in a dynamic, diverse environment that understands and serves multicultural communities.
• Career Growth: Access to cross-functional training, licensing support, and professional development opportunities.
• Collaborative Culture: Be part of a supportive team that values innovation, initiative, and shared success.
• Impactful Work: Help individuals and families achieve financial security and generational wealth.

WHAT WE OFFER

• Competitive salary and benefits package.
• Opportunity to work in a collaborative and innovative environment.
• Professional development and growth opportunities.
• H-1B sponsorship available.