About this role
- Competitive compensation package of minimum $25.00/hour -Maximum $30.00/hour
- Sick days: Employees immediately accrue sick leave at a rate of at least one hour per every 30 hours worked. (NY Sick Leave Law)
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
- Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
- Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
- Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
- Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
- Other duties as required.
- High School Diploma or GED; Technical Degree preferred.
- 3-5 years' experience dispatching.
- Excellent verbal, interpersonal and customer service skills.
- Problem solving and analytical skills.
- Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
- Must be able to work shifts or flexible work schedules as needed.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
- Work environment will be a combination of both indoors and outdoors.
Other facts
About Transdev
Operator and leading independent private mobility group, Transdev empowers freedom to move every day thanks to safe, reliable and innovative solutions that serve the common good. With a global presence in 19 countries, we transport an average of 12.8 million passengers daily, operating 16 transportation modes and committed to social cohesion and ecological transition for sustainable and inclusive mobility. The Group employs more than 105,000 women and men serving its passengers, consolidating our position as the world leader in public transportation. We advises and supports local authorities and companies in a long-term partnership. Transdev is jointly owned by the RETHMANN Group (66%) and Caisse des Dépôts (34%). Transdev reported sales of €10.05 billion in 2024. Developing the skills of our employees is a priority: through continuous training, professional mobility, and by sharing best practices among teams around the world.
En tant qu’opérateur et intégrateur de mobilités, nous permettons à chacun de se déplacer chaque jour grâce à des solutions sûres, efficaces et innovantes au service du bien commun. Avec une implantation internationale dans 19 pays, nous transportons au quotidien en moyenne 12,8 millions de passagers, grâce à 16 différents modes de transport respectueux de l’environnement pour une mobilité durable et inclusive. Avec plus de 105 000 femmes et hommes au service des clients, de la mobilité des passagers, Transdev est leader mondial du transpor. Nous conseillons et accompagnons dans une collaboration durable les collectivités territoriales et les entreprises. Nous aidons à renforcer la cohésion sociale en offrant une mobilité accessible à tous. Transdev est codétenu par le Groupe RETHMANN à 66% et par la Caisse des Dépôts à 34%. En 2024, le Groupe a réalisé un chiffre d’affaires de 10,05 milliards d’euros. Le développement des compétences de nos équipes est une priorité par la formation continue, la mobilité professionnelle et le partage.
What you'll do
- The Dispatcher oversees road service by tracking trip performance and provides customer support regarding trips. They manage emergency situations and daily service to ensure customer satisfaction.
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