Bus Stop and Street Operations Coordinator

Overview

Bus Stop and Street Operations Coordinator shall oversee ART and Metrobus use of transit corridors and bus bays at transit and Metrorail stations to facilitate smooth flow and excellent customer service. This position shall also be responsible for operations coordination with all other public and private transit operators, including private shuttle, which operate in the County and request use of County curb space and bus stops.

• Compensation package of $96,000 to $120,000 per year (exempt).

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 9 standard and 3 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Responsibilities

• Oversee and coordinate bus stop and bus bay operations across ART, WMATA Metrobus, and other regional transit providers to ensure safe, efficient service.
• Serve as the primary liaison with WMATA, ART operations contractors, and Arlington County Traffic, Engineering & Operations (TE&O) on bus access, layovers, routing, and detours.
• Plan, review, and approve new bus stop locations, consolidations, temporary relocations, and detours, including review of Maintenance of Traffic (MOT) plans.
• Identify and track bus stop infrastructure needs, defects, and required improvements; coordinate with the Bus Stop Capital Program Manager on repairs and inventory updates.
• Oversee the maintenance, cleanliness, and state of good repair for approximately 1,100+ bus stops and transit station bus bays, including signage, shelters, lighting, snow/ice removal, and detour notices.
• Coordinate installation and updates of bus stop signage, decals, schedules, and wayfinding, maintaining an accurate bus stop inventory.
• Monitor and coordinate impacts from construction, special events, schools, and private development affecting bus stops and transit operations.
• Review and approve or deny special event permits impacting transit services and facilities.
• Support emergency transportation operations, including coordination with the County Emergency Management Office and Operations Center during incidents.
• Maintain required project documentation, records, and compliance files in accordance with County, state, and federal requirements.
• Review and reconcile project invoices and provide monthly progress reports

• A Bachelor’s degree in transportation planning, community planning or a related field and at least three (3) years’ experience in transit service planning or operations.
• Demonstrate strong transit operations and supervisory experience in a team environment.
• Demonstrated knowledge of fixed-route bus operations, including route design.
• Experience operating a transit bus is preferred but not required.
• Knowledge of the Americans with Disabilities Act (ADA) requirements in relation to pedestrian access and bus stop design.
• Possession of a Commercial Driver’s License (CDL) with Passenger and Air Brake Endorsement preferred but not required.
• Ability to draft reports, memoranda, presentations or other materials.
• Working knowledge of Microsoft Office Suite, including Outlook, SharePoint, Word, Excel and PowerPoint.
• Working knowledge and experience in developing and maintaining databases; experience with Microsoft Access is preferred.
• Working knowledge and experience with GIS and other tools.
• Demonstrated concise and clear writing skills and basic familiarity with spreadsheets.
• Must be able to attend evening and Saturday meetings.

• Ability to pass a pre-employment drug test and background check, including fingerprinting.

• Must be able to work varied shifts or flexible schedules as needed.
• Frequent periods of sitting, typing, and viewing a computer screen.
• Regular standing, walking, reaching, handling, talking, and hearing.
• Occasional climbing, balancing, stooping, kneeling, crouching, or crawling.
• Occasional lifting of up to 50 pounds.

• Work may involve exposure to outdoor weather conditions.
• Frequent exposure to moving mechanical parts.
• Occasional exposure to fumes or airborne particles.
• Moderate noise levels.
• Job duties may change based on property needs.

• Be eligible to work in the Unites States without requiring sponsorship now or in the future (if based in the U.S.).  
• Successfully pass a pre-employment drug screen.