Lead Window Dispatcher

Transdev in San Diego- Chula Vista is hiring a Lead Window Dispatcher.  The Lead Window Dispatcher coordinates and disseminates information to Window Dispatchers, Coach Operators and Supervisors and other pertinent staff involved in helping to provide on-time service of coaches on routes.   

This position is based in San Diego, CA in supporting the MTS Contract.  

Transdev is proud to offer:

• Competitive compensation package- range from  $32.50-$35.25 per hour

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 7 days
• Holidays: 7 standard
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard San Diego Policy 

Key Responsibilities:

• Oversees all window dispatchers, (train, assist, and coach)
• Delegate Projects, assignments, special projects
• Maintains a good working relation with the Client.
• Demonstrates and promotes a “Safety First” lifestyle at the location.
• Cover as needed when Scheduler is on off, vacation, sick
• Cover Dispatch window as needed when window dispatcher call off, vacation, sick etc
• Ensures scheduling compliance for all drivers to ensure proper route coverage.  Ability to adjust schedules and assign work to achieve compliance
• Ensures window dispatchers and operators are fit for duty always.  Maintains ability to remove operator from schedule if operator does not meet fitness for duty requirements. 
• Observes operator pre- and post-trip operating procedures.  Effectively recommends discipline for non-compliance. 
• The Lead Dispatcher shall be responsible for working with the Maintenance Manager and technicians with respect to handling breakdowns, and discussing operator concerns regarding the fleet.  Effectively recommends re-training, discipline and non-retention regarding such operator concerns. 

• Investigates customer complaints related to operator performance and safety.  Effectively recommends re-training, discipline regarding results of investigations 

Qualifications:

• Must have a high school diploma or its equivalent.
• Must have a minimum of 2 years’ experience in the transportation industry.
• 2-3 years supervisory experience and must be able to lead, train, supervisor and motivate Transdev employees.
• Ability to secure a Class "B" CDL with a "P" endorsement.
• Must be able to pass a DOT physical and drug screen.
• Ability to work various hours/shifts and split off days.
• Considerable knowledge of and ability to use personnel computers and related software.
• Demonstrated ability to plan, assign, and supervise the work of subordinate employees engaged in a variety of activities.
• Demonstrate ability to identify and understand problems and to determine the appropriate measures it takes to solve problems.
• Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others.
• Ability to maintain a variety of complex records and to prepare reports.
• Excellent communication skills both written and oral.

• Ability to manage customer relationships, provide strong customer service skills and work in a fast-paced team environment.
• Proven organization skills, understanding importance of prioritizing effectively and managing multiple tasks in an environment with ever competing demands.
• Union experience helpful.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations, as sanctioned by the Department of Transportation, may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit for prolonged periods of time, use voice constantly, use arms, hands and fingers to enter data, use PC mouse/trackball, use telephone, view multiple video display monitors for long periods and activate/use computer programs. 
• Ability to work in a fast-paced, deadline-oriented field environment.

• Ability to lift and/or carry 50 lbs.
• Must be able to operate both Commercial and Non-Commercial vehicles

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. 

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. 

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

California applicants: PleaseClick Herefor CA Employee Privacy Policy.