Customer Service Representative - Call-Center
full-time•Portland•$0k - $0k
About this role
Transdev in Portland, OR is hiring a Customer Service Representative to serve as a key liaison for our TriMet LIFT paratransit contract. This role is ideal for individuals who are customer-focused, safety-minded, and committed to providing professional, high-quality transit service to our community. This job is 100% onsite.
Transdev is proud to offer:
Non-Union Position: Full-Time
- $27.51 - $32.01
- Starting pay $27.51 with progression to $32.01 over 3 years.
Benefits include:
- Vacation: minimum of two (2) weeks
- Sick days: 5 days
- Holidays: 12 days; 8 standard and 4 floating
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
- Serve as a primary customer contact for TriMet LIFT riders, caregivers, and stakeholders.
- Perform Reservationist duties while supporting customer service resolution, complaint intake, incident escalation, and coordination with Dispatch, Safety, leadership, and TriMet.
- Handle high-volume inbound calls professionally, using empathy and approved de-escalation techniques.
- Book, modify, and cancel trips in compliance with ADA requirements, service policies, and operational guidelines.
- Receive, document, and resolve customer complaints and service issues; escalate safety, ADA, or high-risk concerns as appropriate.
- Serve as an initial point of contact for urgent, incident-related, or emergency calls and route information per protocol.
- Coordinate with TriMet and internal departments to support timely issue resolution.
- Maintain accurate documentation, data integrity, and confidentiality across all systems.
- Apply sound judgment, professionalism, and accountability while balancing customer needs with program rules.
- Comprehensive understanding of policies and procedures
- Meet or exceed established performance requirements.
- Other duties as required.
Minimum Qualifications:
- High school diploma or GED.
- One year of customer service, call center, reservations, or transit operations experience preferred.
- Experience handling escalated or complaint-driven interactions preferred.
- Minimum typing speed of 35 WPM.
- Ability to work rotating shifts, weekends, and holidays.
- Ability to pass required background screening and maintain confidentiality.
- Ability to read, comprehend and understand maps and navigational data.
- Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases, and routes.
- Ability to communicate clearly and concisely both verbally and in writing including working with individuals with disabilities or other communication challenges.
- Excellent computer skills and ability to learn advanced computer aided scheduling systems.
- Basic math, writing, and computer skills.
- Ability to communicate via telephone with clear speech and a pleasant phone manner.
- Bilingual preferred.
- Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Pre-Employment Requirements
- Must submit to drug testing and a background check.
- Must be eligible to work in the U.S.
Physical Requirements:
The essential functions of this position require the ability to:
- Must be able to work shifts or flexible work schedules as needed.
- 100% of work is accomplished indoors and in air-conditioned or well-ventilated facilities.
- Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer.
- Must be able to work in a high-volume work environment near and around others talking in person or on the phone.
- Using a headset with a microphone is required.
- This job is 100% onsite.
- Travel Requirements are less than 1% for occasional meetings.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected]
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
- Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
- Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev
U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Here for CA Employee Privacy Policy.
Other facts
Tech stack
Customer Service,Call Center,Reservations,Transit Operations,Complaint Resolution,Incident Escalation,Data Integrity,Communication,Empathy,De-Escalation Techniques,ADA Compliance,Typing,Computer Skills,Bilingual
About Transdev
Operator and leading independent private mobility group, Transdev empowers freedom to move every day thanks to safe, reliable and innovative solutions that serve the common good. With a global presence in 19 countries, we transport an average of 12.8 million passengers daily, operating 16 transportation modes and committed to social cohesion and ecological transition for sustainable and inclusive mobility. The Group employs more than 105,000 women and men serving its passengers, consolidating our position as the world leader in public transportation. We advises and supports local authorities and companies in a long-term partnership. Transdev is jointly owned by the RETHMANN Group (66%) and Caisse des Dépôts (34%). Transdev reported sales of €10.05 billion in 2024. Developing the skills of our employees is a priority: through continuous training, professional mobility, and by sharing best practices among teams around the world.
En tant qu’opérateur et intégrateur de mobilités, nous permettons à chacun de se déplacer chaque jour grâce à des solutions sûres, efficaces et innovantes au service du bien commun. Avec une implantation internationale dans 19 pays, nous transportons au quotidien en moyenne 12,8 millions de passagers, grâce à 16 différents modes de transport respectueux de l’environnement pour une mobilité durable et inclusive. Avec plus de 105 000 femmes et hommes au service des clients, de la mobilité des passagers, Transdev est leader mondial du transpor. Nous conseillons et accompagnons dans une collaboration durable les collectivités territoriales et les entreprises. Nous aidons à renforcer la cohésion sociale en offrant une mobilité accessible à tous. Transdev est codétenu par le Groupe RETHMANN à 66% et par la Caisse des Dépôts à 34%. En 2024, le Groupe a réalisé un chiffre d’affaires de 10,05 milliards d’euros. Le développement des compétences de nos équipes est une priorité par la formation continue, la mobilité professionnelle et le partage.
Team size: 10,001+ employees
Website: https://linktr.ee/transdevgroup
LinkedIn: Visit
Industry: Urban Transit Services
What you'll do
- Serve as the primary customer contact for TriMet LIFT riders and handle high-volume inbound calls. Perform Reservationist duties and coordinate with various departments to resolve customer issues.
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Frequently Asked Questions
What does Transdev pay for a Customer Service Representative - Call-Center?
Transdev offers a competitive compensation package for the Customer Service Representative - Call-Center role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Customer Service Representative - Call-Center do at Transdev?
As a Customer Service Representative - Call-Center at Transdev, you will: serve as the primary customer contact for TriMet LIFT riders and handle high-volume inbound calls. Perform Reservationist duties and coordinate with various departments to resolve customer issues..
Why join Transdev as a Customer Service Representative - Call-Center?
Transdev is a leading Urban Transit Services company. The Customer Service Representative - Call-Center role offers competitive compensation.
Is the Customer Service Representative - Call-Center position at Transdev remote?
The Customer Service Representative - Call-Center position at Transdev is based in Portland, Oregon, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative - Call-Center position at Transdev?
You can apply for the Customer Service Representative - Call-Center position at Transdev directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Transdev on their website.