Contract Compliance Specialist

Transdev Services, Inc. seeks a motivated individual to join the team at our San Francisco Paratransit Office as a Contract Compliance Specialist.

Transdev is proud to offer:

$20.96 - $24.50 per hour DOQ
Attractive benefits package, including 401(k) with company contribution, medical, dental, and vision
Paid time off & vacation

Position Overview: This position reports to the Director of Operations and is responsible for monitoring all aspects of the performance of the SFMTA Paratransit contracted van and taxi operators including the San Francisco Paratransit Debit Card program (taxi). Candidate must be able to work dependably with integrity and achieve a high level of work product output with little, and at times, no direct supervision. While monitoring is generally split between taxi and van operations, occasionally, this position will back up the other monitoring position and thus will be cross-trained. Service provided includes paratransit service in accordance with the requirements of the Americans with Disabilities Act of 1990 (ADA) as amended.

Key Responsibilities/Duties: Typical work tasks include service quality monitoring using information from SF Paratransit’s scheduling/trip and debit card transaction databases, van and taxi inspections and submission of various reports on service quality. Must be capable of inspecting service provider facilities, records, vehicles and “audit” training programs including those on passenger assistance, disability awareness, sensitivity, substance abuse, etc. Candidate must be capable of conducting follow up on specific complaints, especially those of a serious or recurring nature.

This candidate must be capable of developing and regularly filing a variety of reports, including field observation reports, general field/office activity summary reports various transaction and trip audit reports, and special reports as directed, and must be capable of working with data accessed from multiple databases. Some verification of trip provision through both telephone communications with passengers and visual monitoring will be required. Will be required to coordinate oversight of federal, state and local and contractual requirements such as FTA drug/alcohol testing standards, NTD reporting, SFMTA annual reporting, City and County of San Francisco taxicab ordinances and the SFMTA’s minimum taxicab requirements.

The successful candidate must possess proficient computer skills and be capable of properly managing work time including balancing multiple tasks with varying deadlines and objectives. Good documentation skills, time management skills and ability to work in a team environment with minimal oversight are necessary. This individual must be creative, energetic, and reliable and must act professionally at all times when interacting with the public and team members.

Other Duties:

Attend regularly scheduled service provider, transit agency advisory committee or subcommittee meetings, and/or public meetings as needed, as well as driver training sessions, and training for supervisors and other personnel. These meetings are usually during the standard business day but may be scheduled during hours considered outside the standard workday.
Attend and prepare minutes for at least one public meeting, quarterly, along with disseminating meeting announcements and recording meeting minutes.
Regular public presentations on the rules and procedures of SF Paratransit programs, in both instructional and community outreach settings; written presentations when needed.
Coordinate, organize, and maintain communication related to programs such as Group Van and Stair Assist.
Support and work with Transit Planner on projects such as those relating to van services.
General office work including data entry, filing, assisting in call center operations
Other duties as assigned.

Skills/Knowledge/Abilities:

The following are required or preferred:

Excellent written and verbal communication skills in English.
Proficiency with MS office products.
Office, data entry, or administrative experience.
Experience with transit scheduling software such as Trapeze PASS.
Basic knowledge of vehicle preventive maintenance programs.
Ability to read and comprehend federal provisions, state and local laws, and contract provisions.
Knowledge of municipal/public transportation concepts, such as ADA Paratransit and exposure to federal, state and local laws preferred.

Experience & Educational Requirements:

High School Diploma or equivalent.
Four-year college degree or a minimum 2 years of college preferred.
Minimum of two years work experience.
Valid California drivers license - no more than two moving violations in the last five years; no DUI’s allowed.

Availability to work shifts or flexible work schedules as needed.

Work Environment: Ninety-five percent (95%) of the work performed in the capacity of this position is in a professional office environment that is clean, well lit, and in compliance with the ADA’s Architectural Standards. Minimal lifting is required and never any more than twenty-five (25) pounds. The remaining five percent (5%) level of work may be performed off-site but never in unsafe or hazardous surroundings. The office is environmentally friendly and neither smoking nor artificial scents are permitted in the work environment.

Work Schedule: Position is full-time, mostly Monday – Friday, 8 AM to 5 PM, but candidate must be flexible and able to work non-traditional business days and hours including early mornings, evenings, nights, weekends and some holidays.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected].

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please Click Here for CA Employee Privacy Policy.

Operator and leading independent private mobility group, Transdev empowers freedom to move every day thanks to safe, reliable and innovative solutions that serve the common good. With a global presence in 19 countries, we transport an average of 12.8 million passengers daily, operating 16 transportation modes and committed to social cohesion and ecological transition for sustainable and inclusive mobility. The Group employs more than 105,000 women and men serving its passengers, consolidating our position as the world leader in public transportation. We advises and supports local authorities and companies in a long-term partnership. Transdev is jointly owned by the RETHMANN Group (66%) and Caisse des Dépôts (34%). Transdev reported sales of €10.05 billion in 2024. Developing the skills of our employees is a priority: through continuous training, professional mobility, and by sharing best practices among teams around the world.
En tant qu’opérateur et intégrateur de mobilités, nous permettons à chacun de se déplacer chaque jour grâce à des solutions sûres, efficaces et innovantes au service du bien commun. Avec une implantation internationale dans 19 pays, nous transportons au quotidien en moyenne 12,8 millions de passagers, grâce à 16 différents modes de transport respectueux de l’environnement pour une mobilité durable et inclusive. Avec plus de 105 000 femmes et hommes au service des clients, de la mobilité des passagers, Transdev est leader mondial du transpor. Nous conseillons et accompagnons dans une collaboration durable les collectivités territoriales et les entreprises. Nous aidons à renforcer la cohésion sociale en offrant une mobilité accessible à tous. Transdev est codétenu par le Groupe RETHMANN à 66% et par la Caisse des Dépôts à 34%. En 2024, le Groupe a réalisé un chiffre d’affaires de 10,05 milliards d’euros. Le développement des compétences de nos équipes est une priorité par la formation continue, la mobilité professionnelle et le partage.

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