About this role
- Competitive compensation package: $17.00 - $18.00 per hour.
- Vacation: minimum of two (2) weeks
- Sick days: 5 days
- Holidays: 7 standard
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
- Receive and process request for transportation requiring a higher level of coordination including obtaining prior authorization and medical necessity forms prior to transportation commencing
- Ensure all prior authorizations are properly documented within client’s record including uploading supporting documentation
- Educate medical facilities, clients, and case workers on proper procedures for requesting elevated services
- Monitor all life-sustaining subscriptions to address member no show issues
- Modify subscription trips due to holiday closures
- Review and update commonly used Locations for name, address, and drop off instructions
- Assist with call queues when necessary to ensure service levels are met
- Adhere to and ensure all company policies are followed
- Perform additional duties and responsibilities as needed and/or assigned
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Possess valid authorization to work in the United States required
- High school Diploma or General Education Degree (GED) required
- One-year-related experience and/or training preferred.
- Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information on one-on-one and small group situations to customers, clients, and other employees of the organization.
- Bilingual communication skills are a plus.
- Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred. Basic computer skills are required.
- Must be able to work flexible hours.
- Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.
- Must be able to work shifts or flexible work schedules as needed.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
- This position is fully remote
- Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
- Successfully pass a pre-employment drug screen.
Other facts
About Transdev
Operator and leading independent private mobility group, Transdev empowers freedom to move every day thanks to safe, reliable and innovative solutions that serve the common good. With a global presence in 19 countries, we transport an average of 12.8 million passengers daily, operating 16 transportation modes and committed to social cohesion and ecological transition for sustainable and inclusive mobility. The Group employs more than 105,000 women and men serving its passengers, consolidating our position as the world leader in public transportation. We advises and supports local authorities and companies in a long-term partnership. Transdev is jointly owned by the RETHMANN Group (66%) and Caisse des Dépôts (34%). Transdev reported sales of €10.05 billion in 2024. Developing the skills of our employees is a priority: through continuous training, professional mobility, and by sharing best practices among teams around the world.
En tant qu’opérateur et intégrateur de mobilités, nous permettons à chacun de se déplacer chaque jour grâce à des solutions sûres, efficaces et innovantes au service du bien commun. Avec une implantation internationale dans 19 pays, nous transportons au quotidien en moyenne 12,8 millions de passagers, grâce à 16 différents modes de transport respectueux de l’environnement pour une mobilité durable et inclusive. Avec plus de 105 000 femmes et hommes au service des clients, de la mobilité des passagers, Transdev est leader mondial du transpor. Nous conseillons et accompagnons dans une collaboration durable les collectivités territoriales et les entreprises. Nous aidons à renforcer la cohésion sociale en offrant une mobilité accessible à tous. Transdev est codétenu par le Groupe RETHMANN à 66% et par la Caisse des Dépôts à 34%. En 2024, le Groupe a réalisé un chiffre d’affaires de 10,05 milliards d’euros. Le développement des compétences de nos équipes est une priorité par la formation continue, la mobilité professionnelle et le partage.
What you'll do
- The Clinical and Facilities Coordinator is responsible for processing transportation requests, ensuring proper documentation, and educating medical facilities and clients on procedures. They also monitor subscriptions and assist with call queues to maintain service levels.
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