Assistant BOC Manager - Fixed Route
full-time•Las Vegas•$70k - $85k
About this role
We are Now Hiring an Assistant Bus Operations Control Manager in Las Vegas, Nevada!
The Assistant BOC Manager will manage all aspects of BOC Operations including but not limited to on time performance standards, service interruptions, detour management, and all other aspects of the transit service. This position will also BOC Agents, Senior BOC Agents, OTP Monitors, and BOC Shift Managers and ensure that they are accomplishing all their assigned tasks and following their unique job descriptions and standard operating procedures (SOPs). The Assistant BOC Manager will work closely with the BOC Manager to provide guidance and support to all BOC personnel for the goal of maximizing the reliability and safety of our transit service for our passengers.
Transdev is proud to offer:
- Competitive Salary: $70,000 - $85,000 annual salary range. DOE
- Attractive benefits package, including 401(k) with company contribution, medical, dental and vision
- Paid time off & vacation
- Career Advancement Opportunities
Responsibilities:
- The Assistant BOC Manager is a key member of the extended local leadership team by providing 24/7 management presence to Transit Operations staff.
- Monitors and evaluates daily Transit Operations activities and employee’s performance including missed runs, on-time statistics, total work and pay hours, accident data, and other operations related functions.
- Monitors and evaluates employees’ performance and provides all levels of disciplinary action as needed.
- Knowledge with the entire Las Vegas RTC service (geographical) area.
- Must be knowledgeable with all aspects of bus operators, road supervisors, terminal supervisors, on -time performance monitors’ jobs.
- Must be knowledgeable with special events that occur in the Las Vegas area.
- Understand and follow the RTC’s (the client) and Transdev’s policies and procedures.
- Ensures performance indicators meet or exceed client and corporate expectations. Liquidated damages are kept to a minimum and failures are corrected.
- Responsible for implementation and support of business-critical operations technologies (VDS, Zonar, AVL, etc.) which requires serving as a subject matter expert on the tools and making recommendations on the best application of the tools into the operating environment.
- Responsible for managing the location’s performance, make best practices recommendations, train on technology solutions, and facilitate the implementation of those solutions. These activities, overall, support the improvement of service quality and financial performance of Transdev operations.
- Coordinates the dispatching, in-service monitoring, and evaluations involved in daily transit operations.
- Completes necessary daily and/or weekly reports for company and client to ensure service quality.
- Informs BOC Manager of potential risks in the operation.
- Ensures the company vision, values and culture are understood, communicated, and promoted throughout operations.
- Manage staff, their schedules, and handle call-offs by filling those shifts.
- Must be proficient in Microsoft software, Data Analytic skills, and experience in leading a team of five or more.
- Must be able to work a flexible schedule and work all shifts when needed.
- Responsible for maintaining positive employee and labor relations including regular engagement with all operations staff, acknowledging performance, providing coaching, promotion opportunities and overall job satisfaction.
- Performs all other duties as assigned and may assist with other areas based on location needs.
Qualifications:
- At least 3 years’ experience working in public transit.
- Minimum 3 years’ experience working in a supervisory or management role.
- A high school diploma or equivalent
- Must be skilled in customer service delivery, problem-solving, and decision-making.
- Excellent communication and negotiation skills, ability to influence without authority.
- Must have a working knowledge of ADA law and ADA service requirements.
- To be dependable and proficient in time management, meeting deadlines, and multi-tasking.
- To be able to work a flexible schedule which may include weekends.
- Proficiency using MS Office products including MS Excel and MS Word and Windows based programs.
Physical Requirements:
The essential functions of this position require the ability to:
- Must be able to work shifts or flexible work schedules as needed.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
- Work environment will be a combination of both indoors and outdoors.
- Work outside in varying temperature, weather, and humidity conditions
- Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible
sloped ground or slippery and uneven surfaces - Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable
amounts of dust, vehicle fumes and noise.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and
candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview
process, please contact [email protected]
Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and
candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview
process, please contact [email protected]
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to
operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev
U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by
110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by
our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable,
and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an
overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial
consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation,
religion or other legally protected status.
consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation,
religion or other legally protected status.
California applicants: Please Click Here for CA Employee Privacy Policy
Other facts
Tech stack
Public Transit,Supervisory Experience,Customer Service,Problem Solving,Decision Making,Communication Skills,Negotiation Skills,Time Management,Data Analytics,Microsoft Office,ADA Knowledge,Performance Monitoring,Team Leadership,Operational Management,Technology Implementation,Employee Relations
About Transdev
Operator and leading independent private mobility group, Transdev empowers freedom to move every day thanks to safe, reliable and innovative solutions that serve the common good. With a global presence in 19 countries, we transport an average of 12.8 million passengers daily, operating 16 transportation modes and committed to social cohesion and ecological transition for sustainable and inclusive mobility. The Group employs more than 105,000 women and men serving its passengers, consolidating our position as the world leader in public transportation. We advises and supports local authorities and companies in a long-term partnership. Transdev is jointly owned by the RETHMANN Group (66%) and Caisse des Dépôts (34%). Transdev reported sales of €10.05 billion in 2024. Developing the skills of our employees is a priority: through continuous training, professional mobility, and by sharing best practices among teams around the world.
En tant qu’opérateur et intégrateur de mobilités, nous permettons à chacun de se déplacer chaque jour grâce à des solutions sûres, efficaces et innovantes au service du bien commun. Avec une implantation internationale dans 19 pays, nous transportons au quotidien en moyenne 12,8 millions de passagers, grâce à 16 différents modes de transport respectueux de l’environnement pour une mobilité durable et inclusive. Avec plus de 105 000 femmes et hommes au service des clients, de la mobilité des passagers, Transdev est leader mondial du transpor. Nous conseillons et accompagnons dans une collaboration durable les collectivités territoriales et les entreprises. Nous aidons à renforcer la cohésion sociale en offrant une mobilité accessible à tous. Transdev est codétenu par le Groupe RETHMANN à 66% et par la Caisse des Dépôts à 34%. En 2024, le Groupe a réalisé un chiffre d’affaires de 10,05 milliards d’euros. Le développement des compétences de nos équipes est une priorité par la formation continue, la mobilité professionnelle et le partage.
Team size: 10,001+ employees
Website: https://linktr.ee/transdevgroup
LinkedIn: Visit
Industry: Urban Transit Services
What you'll do
- The Assistant BOC Manager will manage all aspects of BOC Operations, including on-time performance standards and service interruptions. They will also oversee BOC personnel to ensure task completion and adherence to standard operating procedures.
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Frequently Asked Questions
What does Transdev pay for a Assistant BOC Manager - Fixed Route?
Transdev offers a competitive compensation package for the Assistant BOC Manager - Fixed Route role. The salary range is USD 70k - 85k per year. Apply through Clera to learn more about the full compensation details.
What does a Assistant BOC Manager - Fixed Route do at Transdev?
As a Assistant BOC Manager - Fixed Route at Transdev, you will: the Assistant BOC Manager will manage all aspects of BOC Operations, including on-time performance standards and service interruptions. They will also oversee BOC personnel to ensure task completion and adherence to standard operating procedures..
Why join Transdev as a Assistant BOC Manager - Fixed Route?
Transdev is a leading Urban Transit Services company. The Assistant BOC Manager - Fixed Route role offers competitive compensation.
Is the Assistant BOC Manager - Fixed Route position at Transdev remote?
The Assistant BOC Manager - Fixed Route position at Transdev is based in Las Vegas, Nevada, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Assistant BOC Manager - Fixed Route position at Transdev?
You can apply for the Assistant BOC Manager - Fixed Route position at Transdev directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Transdev on their website.