· Provide reactive and proactive technical support to sales, projects, and service departments.

· Oversee commissioning projects that are new product, high value, and critical applications.

· Provide engineering support to service and sales departments.

· Liaise with the relevant factory regarding technical issues, diagnosis, and resolution.

· Liaise with service managers and FSR's on technical/warranty issues & updates.

· Source and distribute accordingly service bulletins relating to product range.

· Travel nationally/internationally as required to assist with technical/ warranty issues.

· Distribute/develop and present training packages relating to product range/HVAC industry.

· Maintain active presence in the field assisting with commissioning, warranty, and technical jobs.

· Liaise with contractors around commissioning and warranty requirements.

· Ensure commissioning projects completed to customer satisfaction.

· Identify, document, communicate and maintain updated work instructions and procedures for servicing, repairs, warranty, and commissioning.

· Auditing and assessment of warranty maintenance and commissioning allowances.

· Provide technical information and support on latest chiller/controller retrofits, upgrades, and remote monitoring.

· Assist in resolving outstanding warranty claims and disputes with customers.

· Assist with parts identification and alternative sourcing.

Key Competencies: 

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.