Overall Job Summary

This position is responsible for proficiency in all areas of a retail operation.  The position serves as the second in charge of operations to the Store Manager.  Duties include providing leadership and direction to the store team, ensuring a positive customer shopping experience and performing operational activities throughout the store and giving appropriate direction to the store Team Members.  This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Essential Duties and Responsibilities (Min 5%)

It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements: 

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
•   Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. 
• Take the initiative to support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise products or services
  • Make it Memorable
• This position is required to perform a combination of the following duties during 95 percent of their day.  Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in this position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:
  • Assist Store Manager in Store Operations including: driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks.
  • Support Assist Store Manager in Team Member counseling, hiring/staffing decisions, scheduling, Team Member training and development, and maintaining a productive work environment.
  • Store leader during Store Manager’s absence (PTO, LOA, etc.)
  • Ordering live goods and store supplies
  • Train and certify Team Leaders in receiving process 
  • Lead and coach store team members on store operations to grow sales and profitability of their stores. 
  • Drive sales and profit through driving top line sales, creating and modeling behaviors to support a culture of selling, executing merchandising initiatives, expense control, profit/loss management, as well as protecting company assets and reducing shrink 
  • Execute assigned basic, promotional, and seasonal merchandising activities.
  • Perform Opening/Closing procedures.  
  • Transport and make deposits to bank.
  • Assess store conditions and assign duties.  
  • Organize and prioritize workflow through the use of the daily planner.
  • Recovery of merchandise.
  • Participate in mandatory freight process.
  • Perform regular and promotional price change activities.
  • Resolve customer complaints/issues and ensure the customer has a positive experience.
  • Adhere to loss prevention standards and respond to any alarm calls as needed.
  • Communicate with Team Members on job functions, responsibilities and financial goals.
  • Operate cash register/computer supervising cash handling procedures.
  • Assist Team Members on appropriate application of policies and procedures.
  • Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required
  • Complete all documentation associated with any of the above job duties
• May be required to perform other duties as assigned

Required Qualifications

Experience:  Previous retail leadership experience is required.  Experience with pet/live animal knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver’s license.

Education:  A high school diploma or equivalent is preferred, but not required.  Regardless of education level, Associates must be able to read, write and count accurately. 
 

Preferred knowledge, skills or abilities

• Ability to perform and execute principle responsibilities of Team Members.
• Ability to read, write, and count accurately.
• Pet/Live Animal, pet food, pet product knowledge is strongly preferred.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Basic computer skills.
   

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for.