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BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
full-time•San, Trujillo Alto, Guaynabo, Caguas
About this role
We are looking for customer service agents that can support our Health Insurance Client Company in their PROVIDER's Support department. If you are bilingual, have a proficient level of the use of computers and customer service-driven, this opportunity is for you!
Primary Responsibilities:
- Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
- Provides customer service support to providers through live chat, to give updates on their member's eligibility status or claims status and validates state specific requirements for claims and benefits processing.
- Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
- Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
- Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
Required Qualifications:
- 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
- Microsoft and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Available to work (40 hours/week) Monday- Friday. Flexible to work any of our 8 hour shift schedules during our normal business hours of (8:00am to 9:00pm ATL)
- Bilingual Spanish/English proficiency
Preferred Qualifications:
- Health care experience
TPIS is an Equal Opportunity Employer (EEO / Affirmative Action for Women / Individuals with Disabilities / Veterans). We comply with all applicable federal, state, and local non-discrimination laws.
Monday to Friday rotating schedules between 8:00am - 9:00pm
What you'll do
- The representative will answer incoming calls from healthcare providers and assist them with various inquiries related to benefits, billing, and claims. They will also provide support through live chat and document provider issues for reporting purposes.
About TPIS
20km away from metropolitan Kuala Lumpur, Templer Park International School is a Park School situated over 17 acres near Templer Park's rainforest reserve embracing vast green areas and lakes.
TEMPLER PARK INTERNATIONAL SCHOOL aspires to provide a unique combination of a comprehensive quality education and moral teachings to a varied expatriate and local students. This will be achieved in a secure, caring and disciplined environment by means of a challenging, balanced, academic, and educational curriculum that is delivered by a dedicated and qualified teaching staff who endeavor to help students realize their full intellectual, social, moral and physical potentials, and develop their critical thinking and research-based decision making skills.
TEMPLER PARK INTERNATIONAL SCHOOL is dedicated to providing a highest quality American educational program with the cornerstones of morals, self-worth, and quality performance among students and staff, enhancing students’ productive and responsible participation in society at large. We indiscriminatingly seek to foster acquisition of the values and heritage to prepare for the future in full capacity.
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Frequently Asked Questions
What does a BILINGUAL CUSTOMER SERVICE REPRESENTATIVE do at TPIS?
As a BILINGUAL CUSTOMER SERVICE REPRESENTATIVE at TPIS, you will: the representative will answer incoming calls from healthcare providers and assist them with various inquiries related to benefits, billing, and claims. They will also provide support through live chat and document provider issues for reporting purposes..
Is the BILINGUAL CUSTOMER SERVICE REPRESENTATIVE position at TPIS remote?
The BILINGUAL CUSTOMER SERVICE REPRESENTATIVE position at TPIS is based in San, Ségou, Mali and Trujillo Alto, Puerto Rico, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the BILINGUAL CUSTOMER SERVICE REPRESENTATIVE position at TPIS?
You can apply for the BILINGUAL CUSTOMER SERVICE REPRESENTATIVE position at TPISdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.