Training Coordinator

The Training Coordinator plays a critical operational role in supporting the delivery of large-scale and ongoing training programs across both the Transformation (Acquisition) team and the Organic Growth team. This role manages the scheduling, logistics, communications, and learner coordination required to execute seamless training deployments—often overlapping and running in parallel. This role requires strong comfort with technology and an automation-first mindset, continuously identifying opportunities to replace manual processes with system-driven, scalable solutions.

This position requires exceptional attention to detail, organization, and accuracy. The Training Coordinator ensures all training events are scheduled correctly in the Learning Management System (LMS), communicates clearly with learners and stakeholders, and maintains alignment with work plans and implementation timelines. This person acts as the connective tissue between L&D, Implementation, and business partners to keep all training workflows running smoothly.  This position is onsite 5 days a week at our Richardson, Texas location.

Training Deployment Coordination

• Coordinate the deployment of multiple training programs across various timelines, including Transformation and organic growth implementations.
• Manage overlapping sessions and concurrent learning plans, ensuring nothing is missed as courses start, end, and prepare to launch in rapid, ongoing cycles.
• Track and maintain dates, deadlines, milestones, and dependencies inside work plans, helping keep the broader L&D roadmap on schedule.
• Serve as the central point of coordination between Transformation L&D, Organic Growth L&D, Implementation, and internal stakeholders.

LMS Scheduling, Setup & Administration Support

• Schedule all training events, cohorts, and sessions in the LMS, ensuring accuracy in dates, times, instructors, and course details.
• Collaborate with the Learning Architect & LMS Administrator to load learner lists, assign pathways, and validate LMS readiness before training begins.
• Maintain rosters, track attendance, and ensure learner progress is accurately reflected within the LMS.
• Troubleshoot LMS issues related to scheduling, learner access, or session setup.

Learner & Stakeholder Communication

• Draft, format, and distribute weekly communications to learners, including readiness emails, session reminders, preparation guidelines, and expectations.
• Send post-training summaries that reinforce key takeaways, next steps, and follow-up actions.
• Maintain branded communication templates in alignment with L&D standards.
• Communicate proactively with participants, facilitators, and implementation partners to confirm attendance, timelines, and logistics.

Partnerships & Cross-Functional Collaboration

• Partner closely with Implementation teams to coordinate kickoff dates, training timelines, and go-live readiness.
• Support Organic Growth Implementation in Basecamp by posting training updates, schedules, and documents as needed.
• Work collaboratively with L&D Specialists, Facilitators, and the Product Enablement Manager to confirm training readiness and learner lists.
• Collaborate with the Learning Architect to ensure learning pathways and LMS assignments align with work plan timelines and learner requirements.

Process Management & Continuous Improvement

• Maintain organized systems for tracking multiple concurrent training deployments, identifying tools (e.g., project trackers, dashboards, spreadsheets, Basecamp, etc.) to manage complexity effectively.
• Identify, adopt, and optimize tools (such as automation platforms, project management systems, and LMS workflows) that reduce manual steps and increase efficiency in scheduling, communication, and readiness.
• Ensure meticulous version control, documentation accuracy, and timely updates to training schedules and communication templates.
• Seek opportunities to streamline scheduling processes, communication workflows, or LMS setup steps.
• Demonstrate strong ownership of training logistics and a commitment to delivering consistent, high-quality learning experiences.

Education

• Bachelor’s degree preferred in Business Administration, Communications, Education, Project Management, or related field.
• Associate degree or equivalent experience considered with strong operational background.

Experience

• 2–4 years of experience in training coordination, project coordination, administrative support, customer success, or operations.
• Experience coordinating complex schedules or managing multiple workstreams simultaneously.
• Familiarity with LMS systems (or willingness to learn) strongly preferred.
• Experience in SaaS, tech, or customer success environments is an advantage.

Skills & Competencies

• Exceptional attention to detail and precision; accuracy is non-negotiable.
• Highly organized with the ability to juggle multiple moving parts and shifting priorities.
• Comfortable using or learning digital tools such as LMS platforms, Basecamp, project trackers, and scheduling systems.
• Process-oriented thinker who enjoys bringing structure to complexity.
• Strong interpersonal skills and ability to collaborate across teams.
• Ability to thrive in fast-paced, high-volume environments with overlapping priorities.

Work location & model: DFW, required in office on-site, 5 days per week at our Richardson, TX location.