Community Association Manager

At Associa, we believe in investing in our people. In addition to a competitive salary and core benefits package, we offer a suite of professional perks designed to support your success and well-being:

• Flexible hybrid work schedule – work from home with only one required in-office day per week (unless there’s a special event or meeting)
• Robust benefits including medical, dental, vision, 401k, and disability insurance
• Company-paid continuing education and certifications: CMCA, AMS, PCAM
• Paid membership to CAI (Community Associations Institute)
• Work-life balance is a top priority—we support sustainable workloads and healthy boundaries, we also compensate you for board meetings that occur outside normal business hours. 
• Work essentials provided: company laptop, work phone, and mileage reimbursement
• Recognized as a Great Place to Work for 6 consecutive years and named one of the Best and Brightest Companies to Work For in multiple markets

What You’ll Be Doing

As a Community Association Manager, you’ll play a key role in the success of our client communities by:

• Serving as the primary liaison between the HOA Board of Directors, homeowners, and vendors
• Traveling to client sites to attend board meetings, perform community inspections, conduct walk-throughs, and support events, as needed
• Preparing and distributing annual disclosure packages, financial statements, and meeting notices in compliance with state regulations and governing documents
• Reviewing and summarizing monthly financials for the Board of Directors
• Advising boards and committees on capital improvements, maintenance planning, and community operations to ensure long-term success

Required Qualifications:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience in community management, customer service, hospitality, or a related industry
• Strong written communication skills, including grammar, structure, punctuation, and spelling
• Proven ability to deliver excellent customer service and effectively resolve conflicts
• Comfortable working independently and collaboratively in team settings
• Strong organizational skills with the ability to prioritize tasks, manage time effectively, and meet deadlines
• Professional and clear communication skills across phone, email, and in-person interactions

Preferred Qualifications:

• CMCA (Certified Manager of Community Associations) designation
• Completion of the M-100: The Essentials of Community Association Management course through CAI
• Experience managing an HOA portfolio or working as an onsite community manager
• Familiarity with HOA operations, board governance, and vendor coordination