About this role
At Towne Park, it’s more than a job, you can make an impact.
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
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Job Details
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $15-$17 per hour.
Work Schedule: The work schedule for this position is 2:00 pm-10:30 pm with rotating weekends.
Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.
SUMMARY
The Customer Service Advisor is a highly energetic, enthusiastic, disciplined, problem solver with excellent communication and computer skill. The Customer Service Advisor is driven by ambition the ability to learn and grow as we move forward building a world class call center. All Customer Service Advisors are crossed trained in every function associated with the Call Center
Essential Job Functions:
- Handle inbound calls
- Prepared to answer questions regarding
- Taking payments
- Problem solving
- Refunds
- Directions
- Expectant Mothers Program
- LEED Program
- Group Account Program
- Embrace and understand metrics to ensure you can maintain company standards on
- Talk time, wrap time, availability time and others as determined by our Performance Management team
- Ability to calmly defuse patients, visitors and employees escalations
- Handle intercom calls
- prepared to answer question regarding
- Access
- Badging
- Assistance
- Directions
- Problem solving
- Additional duties as assigned
Essential Qualifications:
- Minimum 2 year of customer service experience required.
- Preferably in a call center environment
- Possess solid verbal and written communications skills
- Proficient in Word, Excel, PowerPoint and Microsoft Office
- High School diploma (or equivalent) required
- Reliable transportation to and from work
- Good organizational and problem solving skills
- Ability to work independently and within established guidelines
- Ability to follow direction
- Ability to effectively work within a team
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Ability to stand and sit for long periods of time
- Vision: See in the normal visual range with or without correction.
- Hearing: Hear in the normal audio range with or without correction.
The duties listed herein are typical of this position. This list should not be construed as exclusive or all-inclusive. Other duties may be assigned and required. All duties must be performed in accordance with PSI established standards and procedures. By signing below I acknowledge I have reviewed and am able to perform the Essential Job functions with or without reasonable accommodations.
Other facts
About Towne Park
As the leading tech-enabled, multi-service hospitality solutions provider serving over 800 hotel and healthcare clients nationwide, Towne Park has been providing exceptional parking, mobility and hospitality experiences from arrival through departure for over 35 years. We make the customer experience a priority, providing seamless and memorable interactions that create smiles.
Towne Park is a trusted partner to more of the country’s top hotels, including 4-star and 5-star properties, and prominent healthcare systems than any other provider. From boutique hotels and sprawling luxury resorts to downtown healthcare campuses and local medical centers, we have a demonstrated track record of providing guests, patients and visitors with a distinctive, on-brand experience, while driving better performance and revenue for our clients.
Providing exceptional experiences that make someone smile requires a passion and a commitment for service. We recruit, hire, train, develop and engage service all-stars who are dedicated to creating distinctive guest experiences. Our teams act as a superior representation of our clients’ brands, making customers want to return again and again.
Delivering experiences that exceed expectations also requires the best of leading-edge technology to maximize results. Our technology platform is based on data to provide key insights for informed decision-making and enables us to deliver innovative solutions that drive demand, maximize revenue, enhance operational performance, and create seamless client, customer, and employee experiences.
The service our teams deliver, paired with our tech-enabled solutions, allow us to provide a differentiated experience for every customer we meet — one that is convenient, personal, and memorable.
What you'll do
- The Customer Service Advisor handles inbound calls, answers questions, processes payments, and resolves issues for patients, visitors, and employees. They are also responsible for maintaining company standards on various performance metrics.
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