RancheHouse Event Services Team Lead

One word that describes the Cochrane RancheHouse is STUNNING. Set against the backdrop of the Alberta foothills and the Rocky Mountains, this spectacular ranch‑style building offers the perfect combination of location, service, and ambiance. It’s not only home to the Town of Cochrane’s municipal offices — it’s also a full‑service Event Centre hosting everything from concerts and plays to corporate functions and weddings.

We provide full‑service coverage during scheduled events and operational hours, including weekdays, evenings, and weekends. And we are looking for a RancheHouse Event Services Team Lead!

Do you have a hospitality background? Are you a customer‑focused worker who enjoys helping guests and supporting event setup and takedown? We’re looking for someone with excellent customer service skills, a problem‑solving mindset, and a positive attitude — someone who leads by example, supports their team, and contributes to a collaborative, ego‑free work environment.

Please note: This full‑time position works 40 hours/week, including weekdays, evenings, and weekends.

We’re looking for a confident, organized, and service‑driven Event Services Team Lead who thrives in a dynamic environment and takes pride in delivering exceptional guest experiences. This role calls for a hands‑on leader who supports their team and fosters a positive, collaborative culture. In your application, please describe your approach to leadership and how you work alongside a team in a supportive way.

The Team Lead ensures the operational readiness of the Cochrane RancheHouse through coaching, facility preparation, customer service oversight, inventory management, and support with staff scheduling.

They work directly alongside the Event Services team, providing mentorship and hands‑on leadership during daily operations and event execution. This position is part of the rotation schedule and requires availability for days, evenings, and weekends.

The Team Lead collaborates closely with the booking team to ensure event setups meet client expectations and that the facility consistently delivers an exceptional guest experience. They oversee facility quality, cleanliness, and minor maintenance while ensuring safety protocols are followed, using strong leadership, time‑management, and budget‑conscious decision‑making to support smooth, efficient event delivery.

Why Join Us?
- Play a key role in delivering memorable events at one of Cochrane’s most iconic community venues
- Be part of a supportive, collaborative team that takes pride in creating exceptional guest experiences
- Work in a vibrant, high‑energy environment where weddings, conferences, celebrations, and community gatherings come to life
- Enjoy opportunities to grow your skills in event services, facility operations, and customer experience

On a typical day, you will:
- Deliver exceptional customer service by responding to inquiries, requests, and concerns professionally and promptly
- Lead, mentor, and support the Event Services team, fostering a collaborative, accountable, service‑focused environment
- Coordinate staff schedules and ensure adequate coverage for event setup, facility operations, and customer service
- Maintain facility readiness through regular inspections, cleanliness oversight, and coordination of minor maintenance tasks
- Update and maintain SOPs and operational task lists to support consistent, efficient workflows
- Serve as the primary operational contact during events, ensuring setups meet client expectations and resolving issues proactively
- Work hands‑on alongside the team to support event setup, takedown, and daily operations
- Manage inventory levels, track supply usage, and order replacements while maintaining cost‑effective practices
- Enforce health, safety, and security procedures, ensuring all team members follow safe work practices and emergency protocols

If many of the following characteristics and skills describe you, we want to meet you!
- 3–5 years of experience in facility operations, event management, hospitality, or a related field
- Experience leading or mentoring staff is an asset
- Strong skills in event setup, facility readiness, and operational logistics
- Clear, professional communication and a commitment to exceptional guest service
- Ability to troubleshoot operational challenges and manage multiple priorities in a fast‑paced environment
- Familiarity with A/V systems, facility management tools, and security procedures
- Collaborative mindset with the ability to work effectively with staff, clients, vendors, and leadership
- Budget‑conscious approach to labour, supplies, and operational efficiency
- Ability to remain calm under pressure and lead by example during events
- Standard First Aid & CPR
- ProServe certification

Physical Effort and Work Environment
- Frequent standing, walking, moving, and general physical activity
- Ability to repetitively lift up to 25 kg, push/pull carts, bend, work at heights, and walk for extended periods
- Comfortable working days, evenings, weekends, and irregular hours
- Periods of working alone in the facility
- Exposure to patrons who may be under the influence of alcohol

We are committed to providing a healthy and safe work environment for all employees. As a Cochrane employee, you must take reasonable care to protect your health and safety and that of others present at Town worksites, perform work safely, follow all relevant health and safety legislation, Town directives and procedures, and attend all identified orientations and training.

If you’re eager to bring your strengths to a role that helps create unforgettable events and experiences, we encourage you to apply.
- Please submit a resume and cover letter that highlights the qualities you bring to leadership, including your ability to work alongside others with a collaborative, team‑first approach. We’re looking for someone who leads without ego, supports their team, and contributes to a positive, respectful work environment.
- Applications will be accepted until 9:00 p.m. MST on February 8, 2026.